Customer centres

Our customer centres allow you to deal with several enquiries in a single visit.

• You can speak to a trained customer service advisor to sort out queries relating to a range of services including benefits, council tax, housing and parking.
• You can use the self-service terminals and telephones available in the centres to access information, pay bills and report faults.

Lambeth's customer centres are part of our commitment to improve services to customers, making them more convenient to access and use. See our Customer Care Standards

Brixton Customer Centre (Olive Morris House)

The Brixton Customer Centre has been refurbished to provide a vastly improved working environment for both staff and customers, with an open-plan design and customer-focussed ethos.

Enquires about benefits, council tax, housing and parking can be dealt with at this centre. You can also use the self-service terminals to access general service information, pay bills and report faults.

In addition to council services, Lambeth Credit Union (www.lscu.org.uk) holds an information and advice surgery every Wednesday, between 10am and 4pm.

Location

Brixton Customer Centre
Olive Morris House
18 Brixton Hill
London SW2 1RL
See a location map for Brixton Customer Centre

Opening hours

• Monday: 8.30am-5.30pm
• Tuesday: 8.30am-3pm
• Wednesday: 8.30am- 5.30pm
• Thursday: 8.30am-7pm
• Friday: 8.30am-5.30pm
• Saturday: 10am-2pm

Gracefield Gardens Customer Centre - Streatham

Gracefield Gardens Customer Centre is part of a site developed by Lambeth Primary Care Trust and is the result of a partnership between Lambeth Council and the PCT.

Enquiries about benefits, council tax, housing and parking can be dealt with at this centre. You can also use the self-service terminals to access general service information, pay bills and report faults.

In addition to council services local residents also have access to GP, nursing, foot health, midwifery and therapy services. 

For more information about Lambeth Primary Care Trust visit Lambeth Primary Care website.

Location

Gracefield Gardens Customer Centre
2 - 8 Gracefield Gardens
Streatham
LONDON SW16 2ST
(Just off Streatham High Road, close to the Odeon cinema.)
See a location map for Gracefield Gardens Customer Centre

Opening hours

Monday, 8:30am - 5:30pm
Tuesday, 8:30am - 3pm
Wednesday, 8:30am - 7pm
Thursday, 8:30am - 5:30pm
Friday, 8:30am - 5:30pm
Saturday, 10am - 2pm

Please note: Lambeth Contact, on Streatham High Road, has now closed. 

Customer Care Standards

We have introduced a new set of customer care standards that cover things such as how quickly we should answer the phone or reply to your letters. The key standards are:

• If you telephone us we aim to answer all calls. Of which we aim to answer 80 percent within 15 seconds. 
• If you visit one of our customer centres we aim to see you within 5 minutes. 
• If you send us an email, we aim to give you a full response by the end of the next working day. 
• All of our staff are fully trained, customer service professionals-we will help you with any council enquiry, complaint or suggestion. 
• We will always progress your enquiry or complaint on your behalf. 
• You will always be given a warm and enthusiastic welcome. 
• We will provide you with up to date information about your enquiry or complaint whenever you ask us. 
• We will always be sensitive to your needs and do our best to ensure that you can make best use of our service. 
• We will always check that you are satisfied with the service we have provided.

If you feel we are not keeping to the above standards please let us know by either making a comment or complaint about the service you have received.