Repairs we are Responsible for

Repairs to the structure of your home

We will repair the structure of your home. This includes:

• Roofs, drains, gutters, and pipes outside your home.
• Foundations, outside walls, outside doors, window sills, window catches and cords, putty and window frames (including outside painting and decoration if it is needed).
• Walls, skirting boards, external doors and door frames, hinges, locks (except when you lose keys), door post, thresholds, and floors and ceilings inside your home (but not painting and decorating).
• Chimneys and chimney stacks (but not sweeping chimneys).
• Pathways, steps and other ways of getting to your home, boundary fences and walls where we have a legal duty to repair.
• Rendering where water damage may result and plasterwork where there is a risk to health or safety.
• Garages and sheds (but not those which you put up).

We will not repair any of the things above if the damage is your fault, unless you pay for us to do the repair. We are also responsible for any other repair work if there could be a threat to health or safety. We will only carry out statutory repairs if we have a possession order against you.

Repairs to installations

We will also repair and keep in good working order any installation for supplying water (including hot water), gas, electricity, toilet facilities or heating, unless these are your responsibility. If we cannot repair these things we may replace the installation. These include:

• Water tanks and pipes, gas pipes and electrical wiring;
• Sockets and light fittings.
• Water heaters, boilers, fireplaces, fitted fires (where they are the only form of heating), heaters and radiators.
• Basins, sinks, baths, toilets, flushing systems and waste pipes.

If we installed a gas appliance in your home to provide space or water heating, our gas servicing and maintenance contractor will service it every year.