Who to complain to
These are the contact details for the five departmental complaint teams. If you are not sure which service area your complaint is about please complain to the Corporate Complaints Team at complaints@lambeth.gov.uk who will ensure that your complaint is forwarded to the correct department.
Alternatively, you can complete the online complaints form. The form will automatically be sent to the relevant complaints officer.
You can click on the links below to find out more about the department's complaints procedure.
Corporate Complaints Manager
Lambeth Town Hall
London
SW2 1RW
Tel: 020 7926 0245
Fax: 020 7926 9381
Email: complaints@lambeth.gov.uk
Customer relations team
3rd Floor
Hambrook House
Porden Road
London
SW2 1RP
Tel: 020 7926 3497
Fax: 020 7926 3590
Email: DHSCustomerRelations@lambeth.gov.uk
Housing and Council Tax Benefits Complaints Team
Olive Morris House
18 Brixton Hill
London
SW2 1RL
Tel: 020 7926 9493
Fax: 020 7926 0899
Email: HBComplaints@lambeth.gov.uk
Environment and Culture Customer Relations Officer
2nd Floor, Blue Star House
234-244 Stockwell Road
London
SW9 9SP
Tel: 020 7926 2616
Fax: 020 7926 2619
Email: envirocontact@lambeth.gov.uk
Customer Care Officer
7th Floor, International House
Canterbury Crescent
SW9 7QR
Tel: 020 7926 9777
Fax: 020 7926 9778
Email: cypscomplaints@lambeth.gov.uk
Harold Vanderputt
Quality and Complaints Officer
Lambeth Adults' and Community Services
Phoenix House
10 Wandsworth Road
London
SW8 2LL
Tel: 020 7926 4840
Fax: 020 7926 4871
Email: hvanderputt@lambeth.gov.uk
Complaints about congestion charging
Please do not contact Lambeth Council if you have any complaints about the congestion charging scheme; these must be sent to Transport for London at:
Windsor House
42-50 Victoria Street
London SW1H 0TL
Telephone: 0845 900 1234
Fax: 020 7649 9121
Minicom: 020 7649 9123
www.cclondon.com