e-Government 2000-2006
In April 2000 the government made a commitment to make all services available electronically by 2005 and to support internet access for all. From 2003 to 2006, e-Government has been fundamental to achieving Lambeth's objectives.
Implementing e-Government at Lambeth has always been around more than just putting services online.
In 2005 the council's e-Government team developed the first Customer Services Strategy.
The core principles adopted in implementing e-Government at Lambeth were:
- Enabling the Front Office in the delivery of customer services
- Automating those processes which can be automated
- Supporting the Back Office in the delivery of core specialisms.
With outcomes focussed on:
- Delivering Lambeth's Customer Services Strategy
- Delivering the Office of the Deputy Prime Minister's Priority Outcomes
- Delivering Value for Money, including cashable savings to the council and its residents from e-Government work.
Our IT strategy enabled us to reliably deliver services electronically. We created links internally and with commercial, voluntary and public-sector partners to ensure a strategic fit between ICT activities across organisational boundaries.
Lambeth's Implementing Electronic Government (IEG) return was an essential part of the national monitoring process for assessing electronic local service delivery capability against the 2005 target. It supported the aims of the national strategy for local e-Government.
It was also an important feedback mechanism for assessing our progress and use of IEG funding. The timetable and plan for implementation were set out in our e-Government framework.
An overview of the achievements and value for money provided by Lambeth Council's e-Government work. See also: Strategy, Transformation and Technology awards.
Following our successful delivery of the council's e-Government programme, we have now extended our focus to cover strategic transformation across the council and to work towards the council's vision of achieving excellence by 2010. Read how we continue to enable innovation and change under our Strategic Transformation programme.
Lambeth's e-Government programme became a strategic tool for transforming services to meet customer needs. Our IEG Returns outlined how we intended to meet government targets and made our services available electronically.
In 2004 we were invited by the ODPM (now Communities and Local Government) to be the lead authority for two joint national e-Government projects: Capacity Building and Supplier Management. Lambeth was chosen because of its commitment to developing e-Government toolkits in project management (Prince 2), change management and business process re-engineering.
The London Borough of Lambeth was the host authority and the lead partner for the Office of the Deputy Prime Minister's e-Capacity Building Programme from July 2004, through to the successful conclusion of the programme in January 2006.