Corporate complaints
The Corporate Complaints team deals with complaints about the services below.
If you are not sure which service area your complaint is about please forward the details to complaints@lambeth.gov.uk and they will ensure that your complaint is forwarded to the correct department.
For guidance on making a complaint, including the information we need from you, go to the how do I make a complaint? page.
The corporate complaints team deals with complaints about the following:
- Advertisement consent
- Conservation areas
- Corporate property services
- Data protection
- Democratic services
- Electoral registration
- Employment law
- Facilities management
- General prosecutions
- Housing advice law
- Housing possessions and evictions
- Legal action
- Local land charges
- Monitoring contracts
- Naming and numbering of new streets and properties
- Property and planning
- Switchboard
- Tree preservation orders
- Data protection
In addition to this the Corporate Complaint Unit investigates Stage 3 complaints concerning all council services on behalf of the Chief Executive, and acts as the first point of contact for all enquiries from the Local Government Ombudsman.
Who to contact
Corporate Complaints Unit
Lambeth Town Hall
Brixton Hill
London
SW2 1RW
Telephone: 020 7926 9694
Fax: 020 7926 9381
Email: Complaints@lambeth.gov.uk
What happens next?
A letter of acknowledgment will be sent in 2 working days and a detailed Stage 3 response will be sent to you within 20 working days.