How to contact us about council tax

If you want to contact us about your council tax, you can email, write, call or visit us. (If you are disabled or housebound, we can also arrange a home visit for you.)

Email

You can email us at: lambethctax@capita.co.uk.

Write to us

You can write to us at the following address:

• Lambeth Council Tax
  PO Box 166
  Erith 
  DA8 9DX.

If you are writing to make a complaint, please write to the complaints manager at this address.

Call our dedicated call centre

All telephone calls are handled by our dedicated call centre for council tax. It is there to deal with your council tax queries promptly and efficiently. Your call will be answered within 15 seconds of ringing. Please note that a telephone queuing system is in operation and calls may be recorded for monitoring purposes.

With the call centre you can:

• inform the council of any changes to your circumstances and, in some case, have your accounted updated while you are on the phone
• apply for discounts, exemptions and disabled relief
• enquire about anything in your bill that you do not understand
• make arrangements to pay
• pay by debit or credit card
• set up your Direct Debit.

Telephone number

• 0345 302 2312 

Opening hours

• Monday to Friday: 8.30am to 6pm
• Saturday: 9am to 1pm

Visit a customer centre

You can visit our customer centres in Brixton or Streatham.

A ticketed queuing system is in operation and an indicator board gives details of the average waiting time. You will always be given a written record of your visit that will show you what action is being taken on your enquiry.

The council tax reception (in each customer centre) is staffed by experienced council tax officers. Not only will they be able to deal with your enquiry, giving definitive advice, they will also update your account, as far as possible, straight away.

If you find that the matter is more complicated, and you would like to talk to a specific council tax officer, you can book appointments at the council tax reception.

Refer to our customer centres web page for location information and opening hours.

Note: If you are unable to visit one of our customer centres
you can telephone us to book an appointment to see a council tax officer on telephone: 0345 302 2312.

If you are disabled or housebound, we can arrange for a council tax officer to visit you in your home.