Comments and complaints

We aim to provide you with good quality services at all times but things can go wrong. When they do we want to put them right, and you can help us to do this with your feedback.

Our complaints service is covered by our service standards which set out what you can expect from us when you contact us.

How to make a complaint

Find out how to make a complaint about a service.

Our complaints process

This page explains the council's 2-stage complaints process.

Who to contact

Useful information