Comments and complaints
We aim to provide all of our customers with good quality services at all times. However, things can go wrong and we want to put them right as soon as possible. This is why we want to encourage feedback about our services, so that we can address any problems, learn from them, and prevent them from happening again.
Links to websites where you can find information and advice about making a comment, compliment or complaint to public sector organisations.
At Lambeth, we believe that the needs of our customers should always come first. All parts of the council are expected to 'put people first'. This page shows how we approach customer care, what you can do if you don't think we are up to scratch and how you can give us your views of our service.
This page explains how you can comment on a council service or member of staff.
This page explains the council's complaints procedure and how to make a complaint.
Contact details for our complaint teams.