Comments and complaints
Our aim is to provide all of our customers with good quality services at all times. However, things can go wrong and we want to put them right as soon as possible. This is why we want to encourage feedback about our services, so that we can address any problems, learn from them, and prevent them from happening again.
At Lambeth, we believe that the needs of our customers should always come first. All parts of the council are expected to 'put people first'. This page shows how we approach customer care, what you can do if you don't think we are up to scratch and how you can give us your views of our service.
If you wish to make a comment on council services this page gives you details on how to do so.
This page explains the council's complaints procedure and how to make a complaint.