Who to complain to

Listed below are the contact details for the council's departmental complaints teams.

Departmental complaints teams

Adult Social Care

Tel: 020 7926 4840
Email: acs-customer-relations@lambeth.gov.uk

Cultural Services and Community Safety

Tel: 020 7926 4562
Email: acs-customer-relations@lambeth.gov.uk

Children and Young People's Services

Tel: 020 7926 9495 or 020 7926 9624
Email: cypscontact@lambeth.gov.uk

Council Tax

Tel: 0345 302 2312
Email: lambethctax@capita.co.uk

Finance and Resources and the Office of the Chief Executive

Tel: 020 7926 9694
Email: complaints@lambeth.gov.uk

Housing and Council Tax Benefits

Tel: 020 7926 0870
Email: hbcomplaints@lambeth.gov.uk

Housing, Regeneration and Environment

Tel: 020 7926 2616 
Email: membershre@lambeth.gov.uk   

Lambeth Living

Tel: 020 7926 6000
Email: feedback@lambethliving.org.uk   

If you are unsure of which department your complaint refers to

If you are unsure of which department your complaint refers to contact the corporate complaints unit at complaints@lambeth.gov.uk or call them on 020 7926 9694.

Contacting the Local Government Ombudsman

We hope that it will not be necessary, but if you have been
through each stage of our complaints process and you are still
not satisfied with the way that the council has handled your complaint then you can complain to the Local Government Ombudsman (LGO).

The Ombudsman deals with cases of maladministration and will accept complaints directly from members of the public.

Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Tel: 0845 602 1983
Text: 0762 4804323

email: advice@lgo.org.uk

Website: www.lgo.org.uk

The LGO is an independent national service that investigates complaints about councils.