Making a difference - our aims and priorities
This section aims to demonstrate our commitment to our ethos of making a difference. We are dedicated to making a real difference to anyone who contacts us, uses our services, or works with us whether they are a local resident, business, partner, or supplier.
BIG Difference
Last year we launched the Making a difference campaign. The campaign has focused on four important areas:
- The Lambeth Promise which outlines our commitment to customer service
- Reducing carbon emissions, saving energy and reducing waste
- Enviro-crime specifically anti-social behaviour including dog fouling, littering, fly-tipping and graffiti
- Community safety, specifically personal safety.
Visit www.lambeth.gov.uk/BIGDifference for more information.
Lambeth's vision
Our vision is to ensure that by 2020 "Lambeth is a diverse, dynamic and enterprising borough at the heart of central London"
Read more about out vision and outcomes in the Sustainable Community Strategy and how we plan to deliver in our Local Area Agreement 2008-2011.
We have published our Annual Report which describes our performance and financial position at the end of the 2008/09 financial year (April to March).
Lambeth is committed to using best value as a tool for improving all our services focusing particularly on the key areas.
The corporate plan sets out the council's aspiration, priorities, the outcomes we want to achieve over the next three years and how we will measure our progress to achieving them.
This commission chaired by the Cabinet Member for Housing has been set up to undertake a detailed review of our approach to housing management and housing investment.
We want you to know the council is on your side. And to give you confidence that you will receive an excellent service every time you contact us, use our services or do business with us, we've created the Lambeth Promise.
The Sustainability Charter sets out the way the council aims to provide policy and services both internally and across the borough.
A new settlement between citizens and public services. A new approach to public service delivery.
We are joining up with library experts and residents in a new commission to explore the future of Libraries in the borough. The aim of the commission is to look at the new and creative ways to deliver a library service that will be used by more people but cost less money.
Lambeth's LAA is linked to a borough's Sustainable Community Strategy, in that it sets out what we will be improving in the next three-years.
We recognise that having a clear view about our priorities is crucial. Listening to our residents and partners we will focus on our six priorities.
Our service standards set out what you can expect from us when you contact us or use our services.
Details of our performance information, assessments and reviews.
The Sustainable Community Strategy is the borough's 12 year long term strategy, which sets out how we will improve the quality of life for people who live, work and visit Lambeth. The strategy is delivered by Lambeth First (the borough's local strategic partnership) and the council is a key member of this partnership.
Tough choices explains how we are making decisions to set a balanced budget for the coming year.