Asking for our support
There are several ways to contact us. You can ask someone else, such as a friend, relative or your GP to contact us for you. If you are in hospital, you can speak to a nurse or social worker.
If you want to contact us directly you can do so in a number of ways.
By phone
You can call us at the Lambeth service centre on 020 7926 5555 and we will put you through to the team most able to help you. To help us put you through as quickly as possible it would be helpful if you could provide the following information:
- the name and address of your GP
- your address
- your date of birth.
Please note that calls to Lambeth Council may be monitored or recorded.
In person
You can drop in to our customer centres in Streatham or Brixton to discuss your needs.
Gracefield Gardens customer centre
2 to 8 Gracefield Gardens
Streatham
London
SW16 2ST
(Just off Streatham High Road, close to the Odeon cinema)
Brixton customer centre
Olive Morris House
18 Brixton Hill
London
SW2 1RL
In writing
You can contact our teams in writing, either by post or email. To find the contact details for individual teams please use the service menu on the left hand side of the page to browse to the service you require. Their contact details should be listed in the contacts box on the right hand side of the page.
What happens once you've contacted us
Once you have asked us for support, we will contact you, and if necessary, we will carry out an assessment of your needs. An assessment is an opportunity for you to let us know what difficulties you have and what help you feel you need. If we do not offer you an assessment of your needs, we will contact you to explain why.
We will then provide services according to your assessed needs. For more information about how we work out which services you will require please see our booklets on eligibility criteria.
Further information
For more information about community care services please download our information booklet entitled an introduction to community care services.