Direct Debit instruction form (rents)
You can download a copy of the Direct Debit instruction form at the bottom of this page.
If you need any help to complete the form or have any questions you can do the following:
- See a customer service agent at the Customer Centre at Olive Morris House, 18 Brixton Hill
- See a customer service agent at your Area Housing Office (excl. Brixton and Streatham)
- Call the Lambeth Service Centre on 020 7926 8894
- Call the Direct Debit for Rent team 020 7926 0441
The Customer Centre will also provide assistance with translation services, audio tape, Braille or large print.
What happens next?
- When we receive your form we will carry out some checks on the details you have given us. If a 3rd Party is paying on your behalf please attach a signed letter from them authorising the payments to be made on your behalf. If the letter is not attached your request will be delayed whilst we will write to them and ask them for confirmation.
- We will pass your details to the bank/building society to set up the Direct Debit Instruction.
- We will send you a confirmation letter, which will let you know the dates the money will be taken from your account, and the amount.
Important: You must continue to pay your rent as normal until we send you the confirmation letter.
Read further important information about paying by Direct Debit.