Emergency out of hours repairs

We operate an emergency repair service to to deal with specified repairs outside of normal working hours.

First Call also provide emergency caretaking services such as attending to floods and power failures.

We are also responsible for getting defective equipment repaired. This includes district boilers, lifts, door entry systems and concierge access control systems.

First Call works in partnership with the Lambeth noise pollution service and answers their out of hours telephone line.

To report an emergency repair call 020 7926 6666.

Emergency repair operating times

The service operates from 16:00 till 09:00, Monday - Friday and 24 hours a day at all other times including public holidays.

Calling the operator

The operator will ask some questions that are designed to assist with the identification of the problem and our initial response. Please wait for the operator to complete the process or they may not be able to respond to your request for emergency assistance.

Reporting your emergency repair

While every effort will be made to rectify the problem with a 'permanent repair' this may not always be possible. Our operative will at the very least make the situation safe. For example, if a window is broken we will secure it with a wooden board, if it is our responsibility, we will then return at a later date to re-glaze the window.

Loss of heating or hot water

Loss of heating or hot water is not an emergency. If, however, either you or a member of the household is 'put at risk' by the loss of heating due to age or illness please let the operator know and they will try to make arrangements for the loan of a temporary electric heater.

Attending the emergency

You should remember that if it is necessary to attend on an emergency and if you are responsible for the repair, then you will be charged not only for the repair but also for the call out as well.

When you report a problem to us and we agree it is an emergency we are obliged to attend and make the property safe.