Norwood area housing office
The Norwood area office is responsible for the management of 3524 properties occupied by council tenants. This office covers the wards of Gipsy Hill, Knight’s Hill and Thurlow Park.
Local Housing Offices
Housing offices are located in both West and Upper Norwood and are well sign posted:
West Norwood Area Office
Cranfield Close, London, SE27 9JT
Open: Monday to Friday 9am – 5pm
Location: The office is located just off Norwood High Street on the left after Hutch’s café and before the railway bridge for West Norwood station when heading in the direction for Crystal Palace. The office is on the route for buses 2, 68, 196, 315, 432 and 468.
Estate Services
Your estate will have a Local Service Team Manager (LSTM) who is responsible for the maintenance, cleaning and gardening of your estate. Should you experience problems with the communal areas of your estate contact the LSC or area housing office who will refer any problems to your LSTM. LSTMs also carry out regular walkabouts with caretakers to ensure continuous monitoring of your estate environment.
Making an appointment
Issues relating to rent or your tenancy can be resolved by contacting your rent and tenancy officer via the LSC or local area office. This could either be to organise an appointment at the local office or request a call back by the officer. We try to make appointments at a time that is convenient for you.
The first point of contact for any nuisance and anti social behaviour is your tenancy officer who will investigate any problems you may be experiencing in your area.
Joanne Hall is your Resident Participation Officer for Norwood and can direct you to your local Tenants and Residents Association (TRA). She can be contacted via the LSC or your local area housing office.
Norwood Area Forum
The Norwood Area Forum is where TRAs from the area discuss Norwood housing issues.
Void Properties
Empty properties are a frequent occurrence within all neighborhoods in Norwood. The Council aims to have all properties refurbished and re-let within 30 days. To help with this we request that residents let us know about any properties which appear vacant or have been inhabited by squatters.
Please contact either the LSC or the area housing office and refer to the Voids and Allocations officer. You can find out more on our empty properties page.
If you are living in a property which is larger than you currently need, you can earn money by moving into a smaller property.
Parking permit application forms can be obtained and submitted via your local area office. Obtaining a permit is dependent upon you not being in rent arrears.
We want to make it easy for customers to complain if they have had a poor service from us.
Local Contacts:
West Norwood Library: Norwood High Street, London, SE27 9JX, Tel: 020 7926 8092
Gypsy Hill Police Station: 66 Central Hill, London, SE19 1DT Lambeth Control Room: 020 7326 1212
West Norwood Fire Station: 445 Norwood Road, London, SE27 9DG. In an emergency dial 999
West Norwood Clinic: 483 Norwood Road, West Norwood, SE27 9DJ Tel: 020 8243 2082
Norwood Town Centre Management Team
West Norwood Library, 1 Norwood High Street, London, SE27 9JX