Preventing Homelessness - Homeless Visiting Officers

Our Homeless Visiting officers are responsible for confirming clients’ housing history and current homeless status. They are available to negotiate with landlords over the length of notice given, while attempting to prevent homelessness through mediation. Where required we can also provide referral to appropriate homelessness prevention schemes.

What assistance may be provided?

• We will speak to your landlord or the person asking you to leave and negotiate with them for you to stay in the accommodation until we can find an alternative for you
• We will also advise you of different housing options or refer you to specialist advice services such as the Tenancy Relations service or Environmental Health

How do I access the service?

A visit will usually be arranged when you make a homeless application. You can also ask for a visit if you have a disability and cannot get to our office.

What happens next?

Once the visit is completed the outcome will be reported to the Assessment officer who is dealing with your homeless application. Alternatively your details may be passed on to another council officer who can provide you with specialist advice or information on alternative housing options.