What is not covered in Private Sector Housing
Council owned property
If you live in council owned accommodation and you have an issue that relates to your home, you should contact your area housing office direct. Alternatively, you can contact the Lambeth service centre:
Phone: 020 7926 6000
email: housing@lambeth.gov.uk
Webpage: Council housing
If your home is managed as part of a tenant managed organisation, tenant managed committee or estate management board, you should refer to your local office.
Empty houses that are council owned
Although we will deal with private sector empty houses, we will not get involved if these are council owned empty properties. If you are aware of a house that is empty, and is also owned by the council, you should contact the relevant area housing office or Lambeth service centre.
Housing association owned property
Housing associations have policies and procedures which determine how they manage their properties. If you are a housing association tenant and have a problem relating to your accommodation, you should contact your housing association direct. If you are not satisfied with the service you are receiving from your housing association, you should follow their complaints procedure. If you have gone through all the stages of the complaints procedure and are still not satisfied, you can contact:
Independent Housing Ombudsman
Norman House
105-109 Strand
London WC2R 0AA
Phone: 020 7836 3630
Please note that the independent housing ombudsman will not investigate a complaint unless it has first been raised with the housing association.
Leaseholder/freeholder disputes
The council’s tenancy relations officers will give advice and assistance to long leaseholders on matters relating to:
- Service charge disputes
- Landlords failure to effect repairs under repairing covenants
- Provision of insurance details
The service can be contacted at:
Tenancy Relations Officers
Room 120
2-7 Town Hall Parade
Brixton Hill
London SW2 1RJ
Tel: 020 7926 3029 or 020 7926 2460
Further information and advice relating to all leasehold
matters can be obtained from:
The Leasehold Advisory Service (LEASE)
70-74 City Road
London EC1Y 2BJ
Tel: 020 7383 9800
Fax: 020 7383 9849
email: info@lease-advice.org
website: www.lease-advice.org
Tenancy advice
If you are living in privately rented accommodation and you would like advice that relates to your tenancy and the conditions of your occupation, please write to:
Housing Advice and Preventing Homelessness
2-7 Town Hall Parade
Brixton Hill
London SW2 1RJ
You can also speak to an advisor at the Brixton Customer Centre or by calling 020 7926 4200
Further information
You can also find out about more services on these pages: