Energy advice and information
There are a number of organisations who can provide advice, information and support to help you to reduce your fuel bills and carbon emissions and to ensure that you are getting the best deal from your energy company.
The Home Heat Helpline is a free, not-for-profit phone line set up to help customers who are struggling to pay their fuel bill and keep warm.
Advisors are trained to give quick, clear information on the grants, benefits and payment schemes that you may be entitled to, as well as basic steps that can be taken to save money on heating bills by making your home more energy efficient.
Contact: Home Heat Helpline
Phone: 0800 33 66 99
Website: the Home Heat Helpline website
The Energy Saving Trust advice centre offers free, impartial advice to help residents reduce their energy consumption and save money. The advice centre can:
- provide information about energy efficiency, renewable energy, sustainable transport and reducing waste and water use.
- let you know about grants and offers available and put you in touch with local professional installers.
Contact: the Energy Saving Trust
Phone: 0300 123 1234
Website: the Energy Saving Trust website
Consumer Focus is a newly created organisation campaigning for a fair deal. It was created through the merger of three consumer organisations – Energywatch, Postwatch and the National Consumer Council.
Their website contains practical information on finding the best energy deals and checking on your consumer rights. They can also help you make an effective complaint to your energy company.
Contact: Consumer Focus
Website: Consumer Focus - Energy advice