Regeneration and Housing complaints

We deal with complaints relating to:

• Housing applications
• Homelessness
• Housing disrepair (public and private)
• Housing management (repairs, rent accounts, parking on estates etc.)
• Supported housing and hostels

What is a complaint?

Our complaint policy defines a complaint as "Any expression of dissatisfaction whether justified or not".

How to complain

We want to make it easy for customers to complain if they have had a poor service from us.

Our customers can make a complaint by completing the online complaints form. Alternatively a complaint can be made by email, telephone, in writing or face to face in one of our offices using the contact details below.

What happens next?

A letter of acknowledgment will be sent in two working days and a response advising you of the proposed or action to be taken should be made within 15 days.

Who can help you make a complaint?

If you would like help, you can contact your local councillor or member of parliament. You can also get help from a specialist advice agency or advocacy organisation. If you have any further queries please contact complaints@lambeth.gov.uk

Who to contact

Customer relations team 
3rd Floor
Hambrook House
Porden Road
London
SW2 1RP
Tel: 020 7926 3497
Fax: 020 7926 3590
Email: DHSCustomerRelations@lambeth.gov.uk  

See the how to make a complaint page for further information on making a complaint and how it is handled.