Make an Informal Challenge on a Penalty Charge Notice
You can make an Informal Challenge up to 28 days after a PCN is issued if you have received a PCN on your vehicle, or for driving in a bus lane. You cannot make an Informal Challenge against a moving traffic or postal PCN.
If you make an Informal Challenge within the first 14 days from the date of issue, you will receive a discounted rate if your challenge is unsuccessful. If you challenge the PCN outside of the 14 days you must pay the full amount of the PCN if your challenge is unsuccessful.
PCN Informal Challenge form
To make an Informal Challenge on a PCN complete a PCN Informal Challenge form and explain to us why you want to challenge it.
We will informally investigate the points raised in your form and make a decision as to whether or not the PCN must be paid. We aim to let you know as soon as we can.
What if my PCN has been passed to a baliff?
If your PCN has been passed to one of our bailiff contractors we will not be able to consider any challenges. Enforcement action will continue, therefore it is important that you contact the bailiff directly. Find out what happens if you don’t pay or make representations against your PCN in time.