Parking contacts

How to contact us by post, in person, by phone or email.

Pay or appeal a Penalty Charge Notice (PCN)


Paying a PCN

Go to our How do I pay my Penalty Charge Notice? page for more information. 

Appealing against a PCN

Please note that all PCN appeals must be made in writing. Go to Appealing against a Penalty Charge Notice page for more information.

General enquiries, advice, comments or complaints

Please do not use for parking appeals.

Permits and parking bay suspensions enquiries

  • call 020 7926 9000, Monday to Friday 8am to 6pm, Saturday 10 am to 2pm
  • visit our Kennington parking shop (see below) or one of our customer centres
  • online - visit the parking permits page.

Kennington parking shop

At the Kennington parking shop you can:

  • pay for a penalty charge notice
  • apply for and receive a permit
  • book a bay suspension for special circumstances
  • obtain general advice about parking in Lambeth
  • pay for your Lambeth Housing parking permits and scratch cards.

Address: Lambeth Towers, 74 to 80 Kennington Road, London, SE11 6NJ
Opening hours: 10.30am to 6pm, Monday to Friday and 9am to 4.30pm, Saturday.

Customer centres

Find out more about our customer centres at Brixton and Gracefield Gardens.

Please note that if you wish to organise a bay suspension in a Controlled Parking Zone you will have to visit the Kennington parking shop.

Car pound

The car pound is the only place where you can pay the removal release fee and storage charges for your vehicle.
You can also pay for a PCN here.

Address: Capital car pound, Silwood Triangle, Landmann Way, Bermondsey, SE14 5RL
Tel: 020 7237 6844
Opening hours: 24 hours a day, 7 days a week

Out of hours emergency enforcement

The following emergency enforcement numbers have been set up for residents to call should their driveway or a disabled bay become blocked by an unauthorised vehicle.

  • Monday to Friday 8am to 6pm or Saturday 10am to 4pm, please call 020 7926 9000.
  • At all other times please call the car pound on 020 7237 6844.

Please note this number should not be used for enquiries concerning the car pound, permits, pay and display, arranging suspensions, complaints or any other general enquiries.