PayByPhone parking
PayByPhone parking is a quick, easy and secure way to pay for your parking.
Instead of paying for parking using cash in a meter or a pay and display machine, you can use your mobile phone to pay online, download the app, text or call us, and the parking charge is simply charged to your credit or debit card.
PayByPhone now available throughout Lambeth
The PayByPhone service was first introduced in Lambeth in the Waterloo Controlled Parking Zone. Due to the success of this scheme we are now making PayByPhone available throughout Lambeth.
If you want to park anywhere in Lambeth you can now easily set up a PayByPhone parking account. Once you have registered you can use your account to pay for parking wherever you see the PayByPhone signs on pay and display machines or parking meters.
PayByPhone by minutes or hours
On 26 March we made PayByPhone parking even easier when we introduced payment by minutes in Waterloo, giving you greater flexibility and convenience. You can now pay for parking by minutes or hours when using PayByPhone.
Later in 2013 we will be making further improvements to paying for parking when we introduce a new cash payment alternative.
What are the benefits of using PayByPhone?
- Convenient - no need to leave the comfort of your car.
- Quick - no need to find the right change for parking machines.
- Increased choice - more ways to pay.
- Easy - you can top up payments* from wherever you are without the need to return to your vehicle (*up to the maximum stay period).
- Efficient - no more lost money in broken pay and display machines.
- UK wide - once you have set up an account, you can pay in a number of different UK locations where you see the PayByPhone sign.
- Reminders - you can choose to receive text messages about when your parking is about to expire.
How to register
To use the PayByPhone parking service you need to set up an account, and register your licence plate number and payment card details. You only need to register your details once.
You can choose from one of the following ways to register and pay:online, text, mobile app or phone.
Online
By text
Text REG followed by your vehicle registration number to 65565. We will send you details of how to register and pay.
PayByPhone mobile apps and online
Phone
Call 020 7005 0055 and you will be taken you through the registration process.
How it works
Once you have registered you can pay for your parking sessions by using any of the four following ways:
You will need the location number that can be found printed on the pay by phone stickers on the pay and display machine or displayed on the time plate at that location.
Do I have to display a ticket in my car?
No, when you pay for parking by phone you do not get a ticket to display in your car.
How will the Civil Enforcement Officer know that I have paid?
As soon as you have successfully paid, the Civil Enforcement Officer's device is updated to show your licence plate number along with the start and end times of your parking session.
How do I extend a parking session?
To extend a parking session simply call or text before the expiry of your current session and enter the number of minutes you wish to park (up to the maximum stay). The extra parking time will automatically be added to your existing parking.
What does it cost to park and is it more to use than PayByPhone?
The parking rates for PayByPhone parking are no different from paying into a pay and display machine. Optional texts are charged at 10p per text.
Is it safe to make payments like this by mobile phone?
Yes, we are fully compliant with the Payment Card Industry Data Security Standards so you can trust us with your payment card details.
How do I get VAT receipts for my parking?
You can choose to receive receipts by text or email when you register, or they are available online at www.paybyphone.co.uk.
Where it works
From April PayByPhone parking will be available in all controlled parking zones in Lambeth and other areas of off and on street parking where there are pay and display machines available, including our Leigham Court Road and Waylett Place Car Parks.
Follow@lambeth_council on Twitter for updates of when PayByPhone will be introduced in your area.
Contact us
If you should encounter any difficulties with the PayByPhone service:
Feedback
For all general feedback on how the PayByPhone service is doing:
Further information
Find out more about our service provider PayByPhone.