Roads and pavement repairs

We repair and re-surface roads and pavements, maintain street furniture, and design and supervise major road improvement schemes, as part of our road and pavements repairs service.

Report a pothole

We work hard to maintain our roads and pavements. Following the poor weather earlier this year there were more potholes appearing. We want you to help us by reporting where they are. We will endeavour to deal with the repair as soon as possible.

Since 1 January 2010 we have filled over 2,000 potholes and we continue to keep filling and repairing.

To report a pothole, check the road markings and call the relevant organisation:

• Council managed roads (yellow lines) call 020 7926 9000
• Transport for London managed roads (red routes/ lines) call 0845 305 1234.

What we are responsible for

All roads in Lambeth are maintained by the council except the 22 kilometres of Red Routes, which are maintained by Transport for London (TfL).

FM Conway Limited carries out road and pavement repairs on our behalf.

Our services

• We inspect roads for damage to identify what repairs are needed.
• We repair and re-surface roads and pavements.
• We maintain street furniture.
• We design and supervise major road improvement schemes.
• We take care of highway emergencies including collapsed roads, floods and fallen trees.
• We don't repair damage caused by work carried out by gas, electricity, water or telecommunications companies, but we will report problems to the companies themselves, who are responsible for putting them right.

Reporting a problem

Please call 020 7926 9000, or email TandHCallCentre@lambeth.gov.uk

To report a problem on a Red Route
Please report this problem to Transport for London (TfL). Call 0845 305 1234, minicom 0845 600 1723 or visit the Transport for London website and use their online form.

What you can do to help

• Please report problems to us.
• Don't park on the pavement, unless it's in a designated area: the pavement can crack under the weight of your car, and it's expensive to repair it. You could also make it difficult for people to use the pavement. Such footway parking is illegal, and is subject to enforcement by the Council. If you park wholly or partly on an undesignated footway, you are likely to get a parking ticket.

Our service standards

• We inspect all borough roads once every thirteen weeks. In addition, "town centre" roads are inspected monthly.

After an engineer has inspected a dangerous defect and made an assessment of it, we will respond by either carrying out a repair or by guarding and signing the defect until a repair can be made. Our response times are as follows:

• within two hours if the engineer considers it to be an emergency, for example, if a manhole cover is missing
• within 24 hours if the engineer considers the problem to be urgent, for example, a lamp post that is leaning over, but is not in danger of collapse
• within three days if the engineer considers the problem to be a priority, for example, a deep pothole.

Any damage that does not fall in to the above categories is responded to within 28 working days.

If you report a dangerous defect to the Council we will give you a timescale for our response.