CooperativeLibraries

Consultation feedback form

We want to work with you to deliver a library service for Lambeth that is really excellent.

Our journey to becoming a cooperative council is about giving you the power to decide how things are run and who runs them. What we need to do now is get your feedback of what we need to do.

Further information
If you have any questions about this survey, please contact us on Freephone 0800 013 1497 or email CooperativeLibraries@lambeth.gov.uk

You can also access information from the council’s website at www.lambeth.gov.uk/CooperativeLibraries

What to do when you have completed this online questionnaire
Please click on 'Submit' at the end of this online questionnaire. Please note that the deadline for sending in your response is Friday 20 April 2012. Your response will be used, but you will not be identified.

Thank you for your help.

1. Cooperative libraries

We have set out proposals for developing and managing libraries in Lambeth in partnership with residents and local communities. These proposals are intended to give greater control to communities around each existing library to develop their future library service in partnership with the council. This includes decisions on which location in the borough is a most appropriate place from which to run an accessible and effective library service, within available resources. More details of the proposals are on pages 21-27 of the consultation information booklet.

1a. How satisfied are you with these proposals? PLEASE SELECT ONE OPTION ONLY

Very satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very unsatisfied

Don't know

	1b. Please tell us why you have chosen this response.

	1c. Is there anything else you think we should consider in relation to these proposals?

2. Management of the library service

We are proposing to transfer management of some library services, and/or some library buildings, to community-led organisations in each part of the borough, if people and organisations in the borough are able to take on this role. More details are on pages 21-27 of the consultation information booklet.

2a. How satisfied are you with these proposals? PLEASE SELECT ONE OPTION ONLY

Very satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very unsatisfied

Don't know

	2b. Please tell us why you have chosen this response.

	2c. Is there anything else you think we should consider in relation to these proposals?

2d. Are you personally interested in being involved in helping to develop and manage the library service in Lambeth? PLEASE SELECT ONE OPTION ONLY

Yes, definitely

Yes, possibly

Not sure

No, definitely not

Don't know

	2e. If yes, are there particular things you would be interested in doing to support the development and management of Lambeth libraries? Please tell us.

	2f. We are proposing to explore opportunities for partnerships that bring more investment into the library service. We are also proposing that we will use a "contracting" method used by many organisations in both the public and private sector, sometimes called social franchising. Please tell us what you think of this suggestion (see page 4 of the consultation informtion booklet).

3. Allocation of resources

Lambeth has proposed a number of options for allocating resources to the library service in the borough. Please see pages 9-20 of the consultation information booklet for details. Please tell us what you think about each of the proposed options.

3a. Option 1 (please see page 17 in the consultation information booklet)

This option allocates the library service budget by:
·Taking account of the population and needs of each area
·Setting three geographical areas (north, central and south)
·Considering the number of visits per hour to libraries in each area

How fair do you think this option is? PLEASE SELECT ONE OPTION ONLY

Very fair

Fair

Neither fair or unfair

Unfair

Very unfair

Don't know

	Please tell us why you have said this.

3b. Option 2 (please see page 18 in the consultation information booklet)

This option allocates the budget by:

·Taking account of the population and needs of each area
·Setting five geographical areas (north, central east, central west, south east and south west)
·Considering the number of visits per hour to libraries in each area

How fair do you think this option is? PLEASE SELECT ONE OPTION ONLY

Very fair

Fair

Neither fair nor unfair

Unfair

Very unfair

Don't know

	Please tell us why you have said this.

3c. Option 3 (please see page 19 in the consultation information booklet)

This option allocates the budget by:

·Taking account of the population and needs of each area
·Setting three geographical areas (north, central and south)
·Considering the average number of visits and issues per hour to libraries in each area

How fair do you think this option is? PLEASE SELECT ONE OPTION ONLY

Very fair

Fair

Neither fair nor unfair

Unfair

Very unfair

Don't know

	Please tell us why you have said this.

3d. Option 4 (please see page 20 in the consultation information booklet)

This option allocates the budget by:
·Taking account of the population and needs of each area
·Setting five geographical areas (north, central east, central west, south east and south west)
·Considering the average number of visits and issues per hour in libraries in each area

How fair do you think this option is? PLEASE SELECT ONE OPTION ONLY

Very fair

Fair

Neither fair nor unfair

Unfair

Very unfair

Don't know

	Please tell us why you have said this.

	3e. Do you have other suggestions for how budgets should be allocated to the library service in Lambeth?

	4. Community hubs Part of the new development of the library service in Lambeth is for libraries to work more closely with other services in the community. Please tell us what you think of this proposal. Are there particular services that you think libraries should work with? Are there particular services that you think libraries should not work with?

5. Services available from the library service

We have set out what services we think should be available from a library service in Lambeth. Please see the detail on pages 21-27 of the consultation information booklet.

5a. How satisfied are you with this proposal? PLEASE SELECT ONE OPTION ONLY

Very satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very unsatisfied

Don't know

	5b. Please tell us why you have chosen this response.

	5c. If there are other services that you think should be part of the library service in Lambeth, please tell us.

6. New technology

We are proposing to modernise and invest in new technology, including the introduction of Wi-Fi, self-service technology, an enhanced e-book service, and improved online services. See details on pages 21-27 of the consultation information booklet.

6a. How satisfied are you with this proposal? PLEASE SELECT ONE OPTION ONLY

Very satisfied

Satisfied

Neither satisfied nor unsatisfied

Unsatisfied

Very unsatisfied

Don't know

	6b. Please tell us why you have chosen this response.

	6c. Please tell us whether we should be considering something else to do with new technology in libraries.

	7. Outreach service Lambeth provides an outreach service to help people who are vulnerable to access Lambeth’s library service. We plan to develop this service in partnership with local people. More information on the outreach service is on page 25 of the consultation information booklet. 7a. What is good about the current service that you think we should maintain?

	7b. What could we remove from the current service?

	7c. What could we introduce that would make the service even better?

8. Upper Norwood Joint Library

Currently Lambeth Council and Croydon Council jointly fund the Upper Norwood Joint Library, which is then managed independently from either council.

Details of the current arrangements are on pages 6 and 10 of the consultation information booklet. We propose to continue to fund a library service in the Upper Norwood area.

8a. Do you think we should:

Please SELECT ONE OPTION ONLY

Continue to fund the library as an independent service?

Use the funding as part of the development of the new cooperative libraries alongside all others in Lambeth?

Some other option (please tell us)

	If you chose some other option, please tell us:

	8b. Please tell us why you have chosen this option.

	9. Staffing We plan to change our staffing structures and reduce management levels, alongside increased community involvement in libraries. Details are on pages 21-27 of the consultation information booklet. Please tell us what you think of this proposal.

	10. What do you think is best overall about these proposed changes to the library service in Lambeth?

	11. What do you think is worst overall about these proposed changes to the library service in Lambeth?

	12. Is there anything else you want to tell us about how the library service in Lambeth should develop in the future?

About You

To make sure that we are hearing from all residents, it is important that we ask you a few questions about yourself. As with all your questions, your response will be used but you will not be identified.

Please tell us, are you …Please SELECT ONE OPTION ONLY

A Lambeth resident

A representative of a Lambeth organisation

Other

	If 'other' please tell us:

Are you..... Please SELECT ONE OPTION ONLY

Male

Female

Prefer not to say

	If 'other' please tell us:

To which of these groups do you consider you belong?
Please SELECT ONE OPTION ONLY

White (British, Irish, or any Other White background)

Mixed (White and Black Caribbean, White and Black African, White and Asian, or any other mixed background)

Asian or Asian British (Indian, Pakistani, Bangladeshi, or any Other Asian background)

Black or Black British (Caribbean, African or any Other Black background)

Chinese

Prefer not to say

Any Other ethnic group

	If 'other', please tell us:

Which of these best describes your household or current accommodation situation?
Please SELECT ONE OPTION ONLY

Owner occupied - owned outright

Owner occupied - buying on a mortgage

Rent from housing association

Rent from private landlord

Rent from the council

Residential care/sheltered or Extra Care housing

Homeless (including temporary accommodation)

Prefer not to say

Other

	If 'other', please tell us:

Do you have any of the following?
Please SELECT AS MANY AS APPLY

A physical impairment or disability

Sight or hearing loss

A mental health problem or illness

A learning disability or difficulty

A long standing illness

None of the above

Prefer not to say

Other

	If 'other', please tell us:

How would you describe your sexuality? Please SELECT ONE OPTION ONLY

Heterosexual

Gay or lesbian

Bisexual

Other

Prefer not to say

	Please tell us the name of your organisation:

	Cooperative libraries - have your say Would you be interested in being more involved in the future development of libraries? If you would be interested in being more involved in the future development of libraries, please leave us your contact details below. Please be assured that any personal details would be treated as strictly confidential.
	Name
	Organisation or group (if relevant)
	Address
	Email
	Telephone

What to do with your completed questionnaire
When you have completed this online questionnaire, please click on 'Submit'. The deadline for sending in your response is Friday, 20 April 2012.

Thank you for your help.

Cooperative Libraries - Have Your Say

Consultation feedback form