What to expect if you complain
If you have concerns that cannot be resolved straightaway (usually within 24 hours) we will take the following steps:
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Acknowledge your complaint within three working days.
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Discuss with you:
- what you are unhappy about
- what you would like to see happen as a result of your complaint
- how your complaint will be investigated
- how long it may take to complete.
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Keep you informed if the investigation takes longer than originally agreed.
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Keep in touch with you and check that you are happy with the outcome.
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Provide you with our final response in writing.
If your complaint involves the NHS as well as Adult Social Care, we will work together to provide a single response in most cases.
You are welcome to have a friend or relative to help you with your complaint. Or, if you prefer, you can ask us to put you in touch with an independent organisation to support you.