We offer advice to help you find out what benefits you're entitled to, and how to access them. You can get free, independent advice from One Lambeth Advice. This service is offered by Citizens Advice.

Do it online

You can also phone us on 0800 254 0298 You may qualify for Every Pound Counts - see below to find out.

What you need to know...

One Lambeth Advice

One Lambeth Advice is a free advice service from Citizens Advice Merton and Lambeth. It will help you get the information and advice you need quickly.

One Lambeth Advice can offer information and advice about:

  • Benefits
  • Debt and money
  • Work
  • Housing
  • Goods and services

You can talk to advisers over the phone, using web chat or by email. They will help you work out what you need to do next in your particular circumstances and this may result in:

  • You being directed to another service
  • Information being explained to you
  • An appointment being made for further advice or casework with a member of the Lambeth Advice Network or another agency or service

Universal Credit Support

Universal Credit support is a free service provided by Advising Communities. They can help you make a Universal Credit claim online or manage your claim once it's been started. Budgeting and money advice is also available.

This service is a drop in service.  

There is additional digital support available for Universal Credit claimants at St Luke's Hub, 25A Wincott Street, Kennington, SE11 4NT.

  • Wednesday 1-4pm
  • Friday 10am-1pm

Every Pound Counts

The Every Pound Counts scheme is a free benefits check and advice service for some Lambeth residents.

Every Pound Counts

Advice line opening times
Monday - Wednesday - Friday
1pm - 4pm

Telephone: 020 7926 5555
Email: everypoundcounts@lambeth.gov.uk

Every Pound Counts is available to the following Lambeth residents:

  • people over pension age
  • people with disabilities
  • people with sensory impairments
  • people experiencing long term ill health
  • carers
  • people caring for a disabled child or a child with significant long term ill health, including children with long term developmental conditions and behavioural conditions.
  • people receiving treatment support from Lambeth Drug and Alcohol Treatment services


Referrals can be made by staff working in the following service areas:

Next Steps

See our benefits advice guide for information and more places to find advice on the benefits you qualify for, and how to access them.