Do it online
You can also phone us on 0800 254 0298 You may qualify for Every Pound Counts - see below to find out.
What you need to know...
One Lambeth Advice
One Lambeth Advice is a free advice service from Citizens Advice Merton and Lambeth. It will help you get the information and advice you need quickly.
One Lambeth Advice can offer information and advice about:
- Debt and money
- Goods and services
You can talk to advisers over the phone, using web chat or by email. They will help you work out what you need to do next in your particular circumstances and this may result in:
- You being directed to another service
- Information being explained to you
- An appointment being made for further advice or casework with a member of the Lambeth Advice Network or another agency or service
Every Pound Counts
The Every Pound Counts is a benefit advice service for Lambeth residents who have a serious long term health condition or disability which mean they would find it difficult to engage with mainstream advice services.
The service offers:
Advice about benefit entitlements and how to access them
Specialist casework support and representation
We do not usually offer form filling but we will try to identify another service who can provide this support.
We can provide advice to professionals and agencies working with vulnerable Lambeth Residents as well as to residents.
Advice line opening times
Tuesday and Thursdays
1pm - 4pm
Telephone: 020 7926 5555
Examples of health conditions where residents need extra support to access mainstream advice may include:
- Serious long term mental health conditions, for example, depression, schizophrenia,
- Serious physical ill health for example, multiple sclerosis
- Social and communication disorder, for example, Asperger's syndrome, autism
- Learning difficulties, for example, down syndrome
- Cognitive impairment, for example, brain injury, stroke
- Sensory impairment
- Caring for a child with significant long term ill health or developmental condition.
Referrals can be made by:
- Person needing advice
- Social care
- Housing services
- Organisations supporting vulnerable Lambeth residents
- Carers - if you, or the person you care, for has a serious long term health condition or disability, and are unable to access mainstream services.
We accept referrals but we may not be able to assist everyone referred to our service. We prioritise those with the most urgent advice needs. We don’t usually provide help with form filling but we will try to identify a service may be able to provide this support.
See our benefits advice guide for information and more places to find advice on the benefits you qualify for, and how to access them.