You can pay your business rates online, in person, by phone, by post, by direct debit or at any bank.

Sections in this guide (click title to view)

1. Register for business rates

All businesses need to register with us for business rates.

Before you complete the register for business rates form it will be useful for you to have the following information:

  • the address of the business property you are or will be occupying
  • your company name and if a limited company, the company registration number and registered office address
  • your contact details, (address, phone numbers and email address)
  • your legal interest in the property, for example, owner, tenant, licensee and the date this interest started
  • if you are leasing or renting the property, your landlord's details.
  • the date you started trading.

Please allow 10 working days for your account to be set up. It may be necessary for us to come back to you and request a copy of your lease in order to register you.

2. Ways to pay your business rates

However you pay, have your business rates account number ready.

By Direct Debit

You can set up your Direct Debit online.

Or you can:

  • complete the Direct Debit mandate enclosed with your bill, complete it and post it back to us
  • download the Direct Debit mandate (PDF 90.55 KB) complete it and post it back to us.


You can pay your business rates online.

By phone

You can pay by phone using your debit card. Call our business rates helpline on 020 8315 2255 between 9am to 5pm, Monday to Friday. Or you can call our 24-hour automated card payment hotline on 020 8290 2086.


You can also pay with cash at any of the PayPoint outlets situated in shops throughout Lambeth. To locate your nearest PayPoint go to: PayPoint.

3. How are my business rates calculated?

Rateable value

Each non-domestic property has a rateable value which is set by the valuation officers of the Valuation Office Agency (VOA). This doesn't include properties exempt from business rates.

The agency draws up and maintains a full list of all rateable values, which can be viewed on the GOV.UK website.

The rateable value of your property will be shown on the front of your bill. This figure broadly represents the yearly rent the property could have been let for on the open market on a particular date. The last revaluation came into effect on 1 April 2017.

National non-domestic rating multiplier

We work out your business rates bill by multiplying the rateable value of the property by the multiplier which the government sets yearly in England on 1 April. This is normally changed each year in line with inflation.

Revaluations are generally held every five years. However the next will take place on 1 April 2021.

For 2019/20 the national non-domestic multiplier is 0.504 and the small business non-domestic multiplier is 0.491. The small business multiplier applies to properties where the rateable value is less than £51,000.

Crossrail business rate supplement

The Greater London Authority (GLA) introduced a business rate supplement (BRS) in April 2010 to finance £4.1 billion of the costs of the £14.5 billion Crossrail project.

Find out about the Crossrail Business Rate Supplement.

4. Revaluation 2017 and transitional arrangements

All rateable values are reassessed at a general revaluation. The 2017 revaluation takes effect from 1 April 2017.

Revaluations make sure you pay a fair contribution and no more. They do this by ensuring that the share of the national rates bill paid by any one ratepayer, reflects changes over time in the value of their property relative to others. Revaluation does not raise extra money for government.

Whilst the 2017 revaluation will not increase the amount of rates collected nationally, within this overall picture, over seven out of 10 ratepayers will receive a reduction or no change in their bill and some ratepayers will see increases.

For ratepayers that will see significant increases in their rates liability, the government has put in place a £3.6 billion transitional relief scheme to limit and phase in changes in rate bills.

To help pay for the limits on increases in bills, there also have to be limits on reductions in bills. Under the transitional scheme, limits continue to apply to yearly increases and decreases until the full amount is due (rateable value times the appropriate multiplier).

The scheme applies only to the bill based on a property at the time of the revaluation. If there are any changes to the property after 1 April 2017, transitional arrangements will not normally apply to the part of a bill that relates to any increase in rateable value due to those changes.

Changes to your bill because of other reasons, such as changes to the amount of small business rate relief, are not covered by the transitional arrangements.

The transitional arrangements are applied automatically and are shown on the front of your bill.

You can find out more about the 2017 revaluation, transitional arrangements and other reliefs on the GOV.UK business rates pages.