We will try to help with any anti-social behaviour to reduce the impact it has on the quality of people's lives.

Sections in this guide (click title to view)

1. What is anti-social behaviour?

Anti-social behaviour (ASB) can affect people in different ways.

For some people it might be noisy or nuisance neighbours. For other people it might be having to walk past a people drinking in the street. It can include graffiti, litter, fly-tipping and abandoned cars. It can also include feeling intimidated by individuals or groups.

We want you to feel safe in your home and neighbourhood. If you are suffering from anti-social behaviour, please tell us about it so we can help.

2. Our response times

High Priority (within two working days) for example:

  • Clearly defined vulnerability
  • Hate crime incidents
  • Reports of rough sleepers

Medium Priority (within five working days) for example:

  • Street drinkers

Low Priority (within 10 working days) for example:

  • Clashes of lifestyle
  • Minor neighbourhood disputes

3. Community Trigger - if you've reported three times

If you have reported the same issue on three separate occasions within the past six months to either the police, the council or your housing provider and feel no action has been taken, you can request a review - called a Community Trigger.

The Community Trigger is a process that can be used to ask agencies to review their response to anti-social behaviour or hate incidents you have reported. It is not a complaints procedure.

If your case meets the criteria you will be contacted within three working days. Your case will be reviewed and recommendations may be made as to how the case can progress. You will be informed of this within a further ten working days.

4. Contact Public Protection

Public Protection and Regulatory Services
Telephone: 020 7926 5000
9am to 5pm Monday to Friday