We will try to help with any anti-social behaviour to make sure it reduces the impact it has on the quality of people's lives.
Sections in this guide (click title to view)
- 1. What is anti-social behaviour?
- 2. If you're a tenant or leaseholder of Lambeth council
- 3. Our response times
- 4. Community Trigger - if you've reported three times
- 5. Contact the Community Safety Service
1. What is anti-social behaviour?
Anti-social behaviour (ASB) can affect people in different ways.
For some people it might be noisy or nuisance neighbours. For other people it might be having to walk past a people drinking in the street. It can include graffiti, litter, fly-tipping and abandoned cars. It can also include feeling intimidated by individuals or groups.
We want you to feel safe in your home and neighbourhood. If you are suffering from anti-social behaviour, please tell us about it so we can help.
2. If you're a tenant or leaseholder of Lambeth council
If you are a tenant or a leaseholder of Lambeth council or a Registered Social Landlord (Housing Association), please contact them directly.
They have their own procedures for dealing with incidents of anti-social behaviour and can advise you about what they can do.
3. Our response times
High Priority (within two working days) for example:
- Clearly defined vulnerability
- Hate crime incidents
- Reports of rough sleepers
Medium Priority (within five working days) for example:
- Street drinkers
Low Priority (within 10 working days) for example:
- Clashes of lifestyle
- Minor neighbourhood disputes
4. Community Trigger - if you've reported three times
If you have reported the same issue on three separate occasions within the past six months to either the police, the council or your housing provider and feel no action has been taken, you can request a review - called a Community Trigger.
The Community Trigger is a process that can be used to ask agencies to review their response to anti-social behaviour or hate incidents you have reported. It is not a complaints procedure.
If your case meets the criteria you will be contacted within three working days. Your case will be reviewed and recommendations may be made as to how the case can progress. You will be informed of this within a further ten working days.
5. Contact the Community Safety Service
Telephone: 020 7926 5000