We are reviewing our 'end to end' processes within Lambeth Council adult social care. This is the total journey that someone makes when accessing care and support services - from initial contact, through assessment and support planning, to review.
Our focus is on what matters to service users and carers. Services users, carers, staff, partner organisations and providers have told us that some of our systems are too complicated, some processes take too long, and that there is inconsistency between some services. We want to make things much more effective and efficient for people in Lambeth. If you would like to get involved and give us your views, we would very much like to hear from you.
The stages of the 'end to end' process
The changes will focus on four key stages:
Stage 1: Initial Contact – this is the first contact for the public and partner agencies. It includes a mix of information provision, advice, screening, signposting, provision of simple services, and onward referral, where appropriate, to enablement and assessment.
Stage 2: Enablement and Assessment - for many, the next stage will be a programme of enablement designed to maximise independence and eliminate or significantly reduce the need for ongoing support. For those requiring support, this stage involves an assessment of need and financial assessments.
Stage 3: Support Planning - assistance, where necessary, to the service user to plan and agree the support required, and put the plan into operation.
Stage 4: Review - arrangements for reviewing the effectiveness of the support plan and re-assessment where necessary.