We want your views on our proposals to remove the Civic Centre payment kiosks. With the Civic Centre closed due to Covid-19, the council is taking this opportunity to direct customers towards the other more convenient methods of payment available. Please share your views with us by completing the survey below.

Our Civic Centre has been closed due to Covid-19 and payment kiosks have been unavailable. With the kiosks closed and given other payment routes available, we saw this as an opportunity to direct customers towards payment methods that would be more convenient, whilst minimising the risk of infection. It is proposed to remove the three payment kiosks in the Civic Centre.

The experience of using payment kiosks can involve a fair amount of travel and long queuing times, sometimes outside in poor weather. Many customers find the kiosks difficult to use, making for a bad experience. This could be made worse during Covid-19 due to the need for social distancing and for customers to touch the payment kiosks in order to use them.

There are many ways of making payments to the council from your own home, including direct debit, online or via the telephone. If you wish to make payments by cash or card in person, you can pay your bill at your local Post Office, bank, building society or at any local shop displaying the PayPoint logo.

There are hundreds of PayPoint outlets, including 10 within a 5 minutes’ walk of the Civic Centre, and the one nearest to you is probably just around your corner. Find your local PayPoint outlet

How to respond

We want to hear your views on our proposal to remove the kiosks and focus on promoting the various alternative methods of paying your bill. Find out more about our proposals and have your say now by:

Joining our first virtual consultation drop-in session:

Date: Tuesday 3 November 2020

Time: 6pm - 7pm

Join the meeting

Or by completing our online survey.

Our survey is available in the following languages to complete:

Sending us your comments by email:


Or contacting us by phone:

020 7926 9094

To request a paper copy of the survey please call or email us using the above contact details. All paper copies of the survey should be posted to the address below.

Please send your completed paper survey to:

Lambeth Registrars
PO Box 764
SO23 5EA

We look forward to receiving your views on our proposals.