From 10 October 2016 a random selection of Lambeth Council residents and all 4,500 Lambeth Tenant Management Organisation (TMO) residents will receive a questionnaire, asking them to take part in the Survey of Tenants and Residents (STAR) 2016.

The Survey of Tenants and Residents (STAR) is the nationally recognised industry standard survey of tenant and leaseholder satisfaction. It is carried out by around 350 social housing providers. The survey follows a design developed by HouseMark, who are the leading provider of housing benchmarking services for the UK.

The STAR is a confidential survey which means that residents will not be personally identified in any report or summary and residents’ answers will not affect the services they receive.

Consultation process

From 10 October 2016 a random selection of Lambeth Council residents and all 4,500 Lambeth Tenant Management Organisation (TMO) residents will receive a questionnaire, asking them to take part in the Survey of Tenants and Residents (STAR) 2016.

M·E·L Research, an independent market research company has been commissioned to undertake the survey on behalf of Lambeth Council’s housing management providers. M·E·L Research will be contacting residents of Lambeth Housing Services and the TMOs by sending out the questionnaires, analysing and reporting on the key findings.

How you can have your say

Residents can have their say by filling out their STAR questionnaires if they receive one.

Residents will be able to tell us how satisfied they are with the services Lambeth Housing Services and Lambeth TMOs provide.

Residents who send back their questionnaires within the six weeks of the survey will have the chance to win £50 worth of Love2Shop vouchers (one entry per resident).

Contact information

M·E·L Freephone hotline on 0800 073 0348 or alternatively call 0121 604 4664 for information about STAR 2016.

How to respond

This consultation ended on Friday 18 November 2016 and is now closed for responses.
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pdf Frequently asked questions for TMO residents57.66 KB
pdf Frequently asked questions for Lambeth Housing residents64.1 KB
pdf STAR 2016 leaflet277.25 KB