Click below to expand for more information on the support available.
Test and Trace Support Payment Scheme
The new government scheme is set to help those who will lose income as result of self-isolating.
To be eligible for the scheme you must:
- have been asked to self-isolate on or after 28 September 2020
- be employed or self-employed
- be unable to work from home and will lose income as a result
- be in receipt of one of the following benefits; Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseeker’s Allowance, Income Support, Housing Benefit, Pension Credit
If you meet the criteria, except for receiving one of the qualifying benefits (e.g. because it is claimed but not yet been awarded it) or if you have no recourse to public funds, you could apply for a discretionary support payment of £500.
Please apply online via our Test and Trace Support Payment form.
Financial help from the council
- The Emergency Support Scheme can provide assistance with food, fuel, furniture and white goods for households facing a crisis or emergency.
- Discretionary Housing Payments can help make up rent payments where benefit payments do not cover the full cost.
- Council Tax Support can help reduce Council Tax bills for people on low incomes.
- There is a Discretionary Council Tax Support Hardship Payment scheme for those experiencing particular financial hardship.
- Council housing tenants affected by the coronavirus and worried about paying their rent should contact us online or call us on 020 7926 8790
Other financial support available
If you are an employee who is currently, or potentially impacted by coronavirus we recommend you read the government's advice for employees. The government’s support includes a furlough scheme - if you and your employer both agree, your employer might be able to keep you on the payroll. You could get paid 80% of your wages, up to a monthly cap of £2,500.
If your income still does not meet your outgoings, some other ways to reduce your bills could be:
- Take a mortgage ‘payment holiday’, this is an agreement with your lender to temporarily pause your payments. Read the Financial Conduct Authority’s advice.
- Contact your energy provider to discuss measures they have in place to support you. Energy providers have agreed emergency support that means you should not face any additional hardships in heating or lighting your home. Read Ofgem’s advice on energy.
- If you have other debts, like a credit card, talk to your creditors if you think you will miss a payment.
*If you have insurance, check your policies to see if they cover situations such as this.
Support if you are self-employed
If you are self-employed you may be eligible for a taxable grant worth 80% of your trading profits, up to a maximum of £2,500 per month for the next 3 months. Other support available could include claiming Universal Credit and deferring self-assessment income tax payments.
The council and central government have introduced support for businesses which some self-employed people may qualify for, including business rate relief and cash grants. More information about business support.
Housing support and advice
Help if you are homeless or at risk of homelessness
If you're homeless or at risk of homelessness, get in contact with us to make an appointment with a Housing Options Adviser. They will talk to you about your housing needs. * Telephone: 020 7926 4200 * Email: email@example.com
Help for council housing tenants and people in temporary accommodation
If you are a Lambeth council housing tenant or are living in temporary accommodation, and you are experiencing difficulty with your income the Housing Support Team have a payment budget which you may be eligible for.
- Opening hours: Monday to Friday 9 to 5pm
- Telephone: 0207 926 6399
- Email: Welfaresolutions@lambeth.gov.uk
Help if you are a private renter
If you were assisted in finding your property via the Council’s Private Rented Tenancy scheme within the last 2 years; The Tenancy Sustainment and Support Service may be able to provide advice and support to you. They may also be able to direct you to services working in partnership with the council who may be able to provide financial support.
- Opening hours: Monday to Friday 9am to 5pm
- Telephone: 0207 926 0020
- Email: TSTenquiries@lambeth.gov.uk
Employment support and advice
Have a health condition or been unemployed for a long period of time?
Central London Works is a free employment support programme which includes a dedicated caseworker who will support you to find employment, in addition to direct access to bespoke physical and mental health advice from in-house professionals and community health experts via remote conferencing and telephone appointments. The team can also support with foodbank vouchers, food delivery for those who are shielding, register with community supermarkets, and help access council discretionary benefits and grants.
Get independent and confidential advice
Citizen's Advice Bureau Merton and Lambeth. Call Monday to Friday, 10.00 a.m. to 4.00 p.m via 0344 488 9625 or email them with your contact details: firstname.lastname@example.org
Brixton Advice Centre Call between 10am to 3pm, Monday to Thursday 0207 733 7554 Or send a message through their contact form
Centre 70 Call Monday to Friday between 10am to 1pm or 2pm to 4pm 020 8670 0070 Or email email@example.com
Connect Lambeth is a partnership of Lambeth charities which can connect you to local services, they take calls and give advice on money, housing, debt, benefits and foodbank vouchers
Every Pound Counts are particularly focused on helping Lambeth residents who have a serious long-term health condition or disability, who may have difficulty accessing mainstream advice services including benefit entitlements as well as advice and support if benefits have stopped and you need to appeal.
Indoamerican Refugee and Migrant Organization The Indoamerican Refugee and Migrant Organization provide free legal advice and support for Latin American communities. Currently providing Information and remote appointments for welfare and COVID-19 support. * Telephone: 020 7733 9977 / 074 2266 7327 * Email: firstname.lastname@example.org
Turn2us has an online benefits calculator, grant finder and other tools to help you find financial support. * Telephone: 0808 802 2000