If you or someone you know have been affected by coronavirus (COVID-19) we can help. You can contact us online or over the phone.

You or someone you know could need help if you:

  • do not have your usual support from friends, family or carers
  • have been asked to self-isolate
  • are having money problems
  • are ill with coronavirus and have no access to food or prescription medicine
  • are a key worker

We can help you in several ways. For example, we can get you food or deliver your prescription medicine.

Get support over the phone or via email

The MyCommunity Gateway service, powered by AgeUK Lambeth, can help you with social support, advice and support to connect up with local services that can help you, whatever challenge you are facing. You can ask for help for you or for someone you know. The service is for anyone who is over 18 in Lambeth.

Call Gateway on 0333 360 3700, Monday to Friday, 9am to 5pm

or email mycommunity@ageuklambeth.org

The service is supported with funding by the council.

Volunteer shopping service

We’re working with an organisation called onHand to run a shopping service where you pay for groceries and someone will go to the shop for you, as well as other errands. We can help you get any kind of shopping, from food and toiletries to prescription medicine.

If you need help getting shopping done, sign up for our shopping service or you may wish to sign up as volunteer.

Accessing food and other support

  • The Lambeth Larder website can help you find emergency food, advice and other support - they help connect local people to emergency food and providers of free/cheap/hot meals (e.g. soup kitchens, lunch clubs). They have a comprehensive list of food organisations in Lambeth.

  • There are a number of foodbanks in the borough that have remained operational throughout the pandemic providing emergency food packages to local people in crisis. The AgeUK helpline and other agencies in the borough (e.g. citizen’s advice, children’s centres, housing or health visitors) are able to issue vouchers for emergency food packages along with identifying the cause of any crisis and offering practical guidance. Contact the MyCommunity Gateway helpline (above) for further information.

  • Lambeth Mutual Aid groups are community-run groups organising support such as food and supply deliveries to neighbours who are self-isolating. Volunteers are organised by ward, and in some cases by smaller areas such as a street.

  • Join the Facebook group to find your local Whatsapp group and post requests for support such as food drop-offs if you're self-isolating. Note these are volunteer-led groups so please be very careful about sharing your personal details and do not give people you don’t know access to your bank cards.

Support for people living with dementia

Medication advice

Please only order the medicines you need at the usual time, to help keep supplies of medicines available for all patients during the Coronavirus pandemic. Please do not over-order medicines - this is causing additional pressure in the health system and also could disadvantage other patients. Medicine supplies for pharmacies are replenished daily by wholesalers.

GP practices might issues repeat prescription to your usual pharmacy by electronic prescription where appropriate. To arrange collection of electronic repeat prescription, please contact your regular pharmacy. If you wish to opt out or change your nominated pharmacy, please call your GP practice.

If you’re self-isolating and need help with delivery of medicines, please ask a neighbour, friend or family member to collect on your behalf in the first instance. Your pharmacy has limited ability to deliver medicine. If you still need help accessing your medicines, contact your usual pharmacy. If you’re really struggling, please contact the Lambeth’s coronavirus support helpline or Connect using the contact details opposite.

Visit www.nhs.uk/medicines for general medicines information and answers to common questions.

Social support

AgeUK Lambeth have been working with other voluntary and community sector partners in the borough to provide friendship calls to people who are lonely or socially isolated. If you would like someone to give you a friendly call once or twice a week, or if you would like to volunteer, please contact the MyCommunity Gateway helpline:

Call Gateway on 0333 360 3700, Monday to Friday, 9am to 5pm

or email mycommunity@ageuklambeth.org