You or someone you know could need help if you:
- do not have your usual support from friends, family or carers
- have been asked by the NHS to stay at home for 12 weeks
- are having money problems
- are ill with coronavirus and have no access to food or prescription medicine
- are a key worker
We can help you in several ways. For example, we can get you food or deliver your prescription medicine.
Contact us for help
You can ask for help for you or for someone you know.
- use our online form – we check this Monday to Saturday from 9am to 5pm
- phone our helpline on 020 7926 2999 if you'd prefer to speak to someone – open Monday to Saturday from 9am to 6pm
- read the privacy notice for the onHand shopping service which is accessed through the Covid-19 helpline or online form
Support for people living with dementia
- Get more information about accessing support services for people living with dementia during the coronavirus (Covid-19) pandemic.
Other organisations that can help with access to food and medicine
The Lambeth Larder help people who need to access food in a crisis - they help connect local people to emergency food and providers of free/cheap meals (e.g. food banks, lunch clubs). They have a comprehensive list of food organisations in Lambeth.
Lambeth Mutual Aid groups are community-run groups organising support such as food and supply deliveries to neighbours who are self-isolating. Volunteers are organised by ward, and in some cases by smaller areas such as a street.
Join the Facebook group to find your local Whatsapp group and post requests for support such as food drop-offs if you're self-isolating. Note these are volunteer-led groups so please be very careful about sharing your personal details and do not give people you don’t know access to your bank cards.
Please only order the medicines you need at the usual time, to help keep supplies of medicines available for all patients during the Coronavirus pandemic. Please do not over-order medicines - this is causing additional pressure in the health system and also could disadvantage other patients. Medicine supplies for pharmacies are replenished daily by wholesalers.
GP practices might issues repeat prescription to your usual pharmacy by electronic prescription where appropriate. To arrange collection of electronic repeat prescription, please contact your regular pharmacy. If you wish to opt out or change your nominated pharmacy, please call your GP practice.
If you’re self-isolating and need help with delivery of medicines, please ask a neighbour, friend or family member to collect on your behalf in the first instance. Your pharmacy has limited ability to deliver medicine. If you still need help accessing your medicines, contact your usual pharmacy. If you’re really struggling, please contact the Lambeth’s coronavirus support helpline or Connect using the contact details opposite.
Visit www.nhs.uk/medicines for general medicines information and answers to common questions.