How we're responding as a council
We have published a special report on the council's response to the crisis so far, showing how we have adapted our services and worked with our partners and residents to keep people safe. Read 'Lambeth United: Our Response to Covid-19'
We are working hard to minimise disruption to our services as a result of coronavirus, however some of our services are changing due to new government rules and the re-deployment of staff to coronavirus related duties.
- We have initiated our Pandemic Coordination group to monitor the situation and coordinate the response across the council and we are working closely with our NHS partners.
- Where possible, we are encouraging staff to work from home
- We are increasing the cleaning frequency across all of our buildings and are providing supplies like hand sanitiser to help staff clean their hands regularly.
We've also published two special coronavirus (Covid-19) editions of the Lambeth Talk residents magazine:
- Read Aprils Special Community edition of Lambeth Talk
- Read Aprils Special Business and self-employed edition of Lambeth Talk
- Read Aprils Special Families edition of Lambeth Talk
Changes to services
See changes to services at a glance
We have created a live dashboard which shows the level of disruption to our services at the moment.
Detailed information about service changes (click to expand)
Lambeth Civic Centre
If you previously paid your council tax bill in person at the kiosks, you can setup a Direct Debit, pay online, pay by phone, pay by post or pay in person at any post office, bank branch or PayPoint outlet. Visit our ways to pay your council tax page for more information.
Council housing repairs
Essential emergency repairs are:
- uncontainable leaks leading to flooding
- back surging drains leading to flooding
- blocked toilets when it is the only toilet in your home
- total loss of electrics
- total loss of heating
- gas leaks
- sounding carbon monoxide alarms
- lift breakdowns
- total loss of lighting in communal corridors/staircases
- other repairs where serious health and safety problems or severe damage could be caused
You can call us, as usual, to report these repairs on:
Telephone: 020 7926 6000 during office hours (weekdays 9am to 5pm) and 020 7926 6666 for out of hours.
If you have any other repairs please report them once government guidance advises that public movement rules have been relaxed.
Recycling and waste services
The current changes to our services are:
Commercial waste customers can now freeze their agreement with us if they are closed due to coronavirus. This means you won't be charged for collections during the time you're closed.
Lambeth's recycling centres have reopened, with new measures in place to keep residents and staff safe and to reduce queues. Smugglers Way re-opened on Monday 11 May 2020 and details regarding visiting the site can be found on the WRWA website. Vale Street re-opened on Thursday 14 May 2020 and details regarding visiting the site can be found on the Vale Street information page.
Charities are currently unable to collect from the majority of on-street textiles banks across the borough. Please don't use the textiles banks and keep any unwanted items at home until collections from the textiles banks can resume
If you are self-isolating you must follow the government's advice on disposing of your waste to make sure you protect our collection teams and the public from the spread of coronavirus.
Please visit the main rubbish and recycling page for more information on specific services.
Services for children and young people
Closure notices have been placed in front of outdoor gyms which cannot be locked to advise people not to use the facilities.
Monitoring and reporting any sightings of closed facilities being used at this time to local police teams to investigate, where possible. Where taking action is possible police officers are visiting reported sites of concern and dispersing users and using a police cordon to close off the facilities.
Toilets in parks remain closed. We do not currently have the resources to sanitise the facilities and want to reduce the risk of transfer of coronavirus to any users and staff.
Tennis courts are now open again, bookings must be made online via www.better.org.uk/lambeth-tennis You should only use the courts with people from your own household or one other person Please be aware that our parks’ infrastructure is not sanitised (benches, gates, fencings, etc.)
Fishing on Clapham Common will reopen from Friday 15 May 2020 on Mount Pond and Eagle Pond only. Anglers must adhere to social distancing guidelines as the site signage in place, and be in possession of both a Lambeth Fishing Permit and an Environment Agency Rod Licence. Anglers can apply for a Lambeth Fishing permit.
Sports & leisure
The decision to close libraries, while regrettable, means that we can help safeguard library users and our hard-working staff against the risk of contracting Covid-19.
While the libraries are physically closed, there are still a wealth of online services still available for library members, which are free. These include a wide range of e-books, e-audiobooks, e-magazines and e-comics, as well as a wide range of other resources including film streaming, Times Digital Archives, PressReader which provides access to free global newspapers and Newsbank, a large archive of local and regional UK newspapers. All library overdue fines and loan charges incurred during this period will be waived. Library users can find out more at www.lambeth.gov.uk/libraries
Parking on housing estates
Reporting a noise nuisance
Lambeth Country Show
Support for Care Homes
In a letter dated 14 May, the Department of Health and Social Care required local authority Chief Executive Officers to set out plans, consisting of the following covering letter and template, to support care homes in their local area. You can view these below: