If you wish to make an insurance claim against the council you first need to complete an incident report form.
Download and complete
Costs for this service
There is no charge for this service.
What you need to know...
You should provide any evidence to support your claim (such as documents or photographs) with your incident report form.
We will acknowledge receipt of your completed and signed incident report form within ten days. At this point we will inform you whether the claim is being handled ‘in-house’ or by claims handlers acting on our behalf.
All liability claims up to a value of £375,000.00 are handled internally. If the value of a claim is more than that then it may be sent to an external company to deal with on our behalf.
If you are claiming for a personal injury, the council has 40 days to investigate your claim and reach a decision on liability. When we receive your claim form you will be sent a letter confirming receipt and this will confirm your claim is being dealt with in house. You should receive another letter within 40 days of the acknowledgement of your claim informing you whether the claim has been accepted or denied. If your claim is in relation to property damage them the council will give a decision on your claim within a reasonable timescale, usually 90 days.
Additionally you may be contacted by one of Lambeth’s claims investigators to arrange a joint visit, either to your home or to the site of your incident. If your claim is for damaged property, please keep the damaged items as they may need to be inspected.
The claims investigator will normally take photographs of any relevant evidence and take a statement from you in order to gather further information about your claim. Our claims investigators are also responsible for ensuring that any potential fraud is detected and, if appropriate, prosecuted.
Once the our investigations are complete, we will either accept or refuse your claim on the basis of legal liability.
If you are not satisfied with your claim because we have refused to compensate you for your losses you are entitled to seek independent legal advice.
However before you do so we strongly recommend you read our Unhappy with the outcome of your claim leaflet. The leaflet will help you decide what to do next.