Book an appointment online to visit to our Brixton Customer Centre at the Civic Centre. You can book appointments for benefits claim enquiries, some council tax enquiries and some parking enquiries.

Coronavirus (COVID-19) update: The Lambeth Customer Centre based at the Civic Centre will be closed to the public from March 24 2020 until further notice. This is because council staff are working from home as part of the national response to control the coronavirus outbreak in the UK.

You can still access our service by sending your enquiry to:

Please ensure your email has the following information:

- Full name and address

- Contact number

- Details about your enquiry

- Relevant reference numbers i.e. Council Tax number, Housing Benefit Reference number, National Insurance Number etc.

In the Subject Line of your email, please state the service area that needs to deal with your enquiry i.e.

- Housing Benefit

- Parking Services 

- Council Tax 

For School Admissions, please send information directly to

Alternatively, please ring our Call Centre on 0207926 1000. However, we are currently experiencing high call volumes so please try where possible to use another method.

Do it online

What you need to know...

What you can book appointments for:

Brixton Customer Centre (Civic Centre)

  • Enquiries about existing housing benefits claims
  • When we've asked to see you about a housing benefit claim
  • Submitting documents for a housing benefit claim
  • Parking permits or visitor vouchers
  • Council tax summons and enforcements
  • Council tax discounts and exemptions