The Freedom of Information Act 2000 (FOI) gives you right of access to information produced in the course of the council's work.

We are required to provide any information that has been requested from us unless there is a very good reason not to (called exempt information). If we are unable to provide the information to you the reason will be explained in our response. Requests for information under the Freedom of Information Act will be responded to in 20 working days.

You may also hear mention of the Environmental Information Regulations (EIRs) 2004. This legislation gives people a right of access to environmental information held by or on behalf of the council.

Any request for information held by a public authority is technically a Freedom of Information (FOI) request in the first instance. Section 39 of the Act then provides that environmental information should be dealt with under the EIRs. On these pages we refer to both Freedom of Information and Environmental Information Regulations together, unless specifically stated otherwise.

However, some routine and simple requests for information can often be dealt with more quickly and efficiently as part of a service’s day-to-day business through a general enquiry or by contacting the service directly.

Follow the links below to find out more about the information we routinely publish, our responses to previous FOI requests using our disclosure log and how you can make an FOI request if the information you are looking for is not provided.

Sections in this guide (click title to view)

1. Simple requests and general enquiries

Some routine and simple requests for information, which could be satisfied by reference to a single record or document, can often be dealt with more quickly and efficiently as part of a service’s day-to-day business. You can make a general enquiry or contact the service directly rather than make a formal request.

There are many types of requests that fall into the category of general enquiry. Common ones include waste and recycling pick up times, requests for a form, or to query a place on the the housing register.

2. Find regularly requested information and search historic requests

We publish information that we are regularly asked to provide. Click on the links below to access this information:

Chlidren's services

Adult services

Highways,roads and transport


Cultural services

Libraries and infromation services

Planning and development

Central and other services

Please find attached the link to our organisation structure chart. Lambeth Council only gives out information of Senior Council Officers which starts at Heads of Service level upwards.
The email address follows the Lambeth standard logic of We are unable to give out individual phone numbers.

Please note that if you make a request for information that is already publicly available, such as the information listed above, your request will be rejected under Section 21 of the Freedom of Information Act 2000 - Information reasonably accessible to the applicant by other means.

We also publish the majority of the requests we receive under the Freedom of Information Act and the responses we have made. These are published in the Disclosure Log. Before you make a new request you should search the Disclosure Log to see if the information you need is already available.

We always remove names and addresses to protect the privacy of the original requestor.

To search the Disclosure Log, click on the link below.

3. Publication scheme - information we provide to the public

Our publication scheme explains what information we provide to the public. Wherever possible, we will make it it easy for you to access.

We routinely publish information about us, our spending, our priorities, our decisions, our policies and procedures, information in lists and registers, and about our services.

Who we are and what we do

What we spend and how we spend it

How we make decisions

Policies and procedures

Charging regimes and policies:

Lists and registers

Services we offer

4. Make an FOI or EIR request

Please note FOI/EIR requests can be made via our online form.

Alternatively you can email your request to

Please ensure you:

  • Clearly describe the information you would like us to provide (for example, give the event, issue, building, committee, decision, incident that you want information on).
  • If you want a specific document (for example, minutes of a council meeting, e-mails, reports), clearly state that in your request.
  • If the information you want was produced on a specific date or between certain dates, please include them in your request. If you don’t know the exact dates, approximate ones will do.
  • If you know which area of the council holds the information you want please let us know.

If you need help completing the form, please e-mail or telephone 020 7926 9694.

We will acknowledge your request within two working days and send a full response within 20 working days. If there is going to be a delay we will let you know.

5. What to do if you’re not happy with the way we have dealt with your request

If you are not happy with the way we have dealt with your request or the information we have provided to you, you can ask for a review. This is known as an Internal Review. If you would like to request an Internal Review please write to us via e-mail at or by letter to:

Freedom of Information

London Borough Of Lambeth

P.O. Box 734


S023 5DG

You must clearly set out why you are asking for a review of your request and what outcome you would like to achieve.

We will acknowledge your request for an Internal Review within two working days and send a full response within 20 working days.

6. The Information Commissioner’s Office

The Information Commissioner is appointed by the Government to oversee the application of the Freedom of Information Act. If you are not happy with the way the council has handled your request you can ask his office to carry out a review.

If you wish to contact the Information Commissioner’s Office his contact details are

Wycliffe House

Water Lane




Telephone: 01625 545 700


7. Freedom of Information policy

The council sees the Freedom of Information Act 2000 (FOI) as an opportunity to improve the ways in which we inform you and to improve the ways in which we manage the enormous amount of information we hold.

Information is one of the most, if not the most, important assets we have at the Council, and Freedom of Information provides a catalyst to make it more widely available and manage it more efficiently.

We want to conduct our business in an open and honest fashion. When we make a decision, it is important that you are informed how these decisions have been made.

  • Availability - We will make information publicly available unless there are sound operational or public interest reasons for not doing so, or there are legal reasons preventing it (in particular reasons relating to the Data Protection Act and the privacy of individuals).
  • Confidentiality - We will not classify documents as confidential without clear justification for doing so.
  • Exemptions - We recognise that the exemptions to access in the Freedom of Information Act may allow us not to publish a document but do not prohibit us from publishing that document.
  • Equality - We will develop an environment in which access to information is not dependant on a person's physical, social or educational circumstances, or first language.
  • Charges - We reserve the right to charge any fee allowed by the Freedom of Information Act, Environmental Information Regulations or Data Protection Act to help cover the cost of finding and making available the requested information. We will not seek to profit from the operation of FOI legislation - instead seeking only to cover our costs.