We're committed to abiding by the General Data Protection Regulations 2018, as well as people’s rights to confidentiality and respect for privacy.

How the council uses your information for mylambeth

We treat your private information with respect. It is kept secure.

We have strict security measures in place to prevent the alteration, loss or misuse of information on our systems. Our online payments are subject to the tightest security under our control.

Only staff and third parties including service providers who are entitled to see the information, have access to it and they may only use it for the purposes stated.

Service providers are contracted to provide certain services on behalf of the council and where appropriate we have Information Sharing Protocols and agreements in place to formalise this.

We'll do our best to keep information about you accurate and up to date and would like you to do the same. For example if you move address or change your name.

When we no longer have a need to keep information about you, we will dispose of it in a secure manner.

We use computer systems to ensure we have the best available information on you from the council departments who provide you with a service.

We'll use information about you on the following basis.

  • The information you give in mylambeth will be used by our staff and third parties who provide council services on our behalf.

  • We'll primarily use the information you give in mylambeth to register you for an account, confirm your identity and entitlement and, as part of statistical management information, to assess the effectiveness of initiatives to improve both customer service, value for money and performance.

  • We'll use all information held by us for the purpose of law enforcement, regulation and licensing, criminal prosecutions and court proceedings, we'll use all information held by us in order to undertake those functions efficiently and effectively.

We may also:

  • use the information you give us to maintain and improve the services which we deliver, this includes developing and upgrading the systems which we use to process your information
  • share the information you give us with other council services for research and analysis purposes, to help us design the services we provide
  • share and compare your information with other council services and other organisations to make sure the information is accurate, to protect public funds, recover debt and/or prevent or detect fraud. These other organisations include government departments, other local authorities and private sector organisations such as banks or organisations that lend money.

Our ambition is to deliver cost effective services that meet the needs of our residents and those who work in the borough.

To do this, from time to time, we may contact you to ask your opinions about the council and the services it delivers, what it means to live or work in the borough, and how we set priorities, including those with partner agencies.

This information will inform policy, set priorities and drive service improvement reviews.

Contact us

For any enquiries about how mylambeth uses your personal information, email us at mylambeth@lambeth.gov.uk.

You have the right to ask the council for a copy of the information that is held on you in mylambeth.

If you wish to make a request to see what data is held, contact our Data Protection Officer.

If you would like to know more, including about how we look after your information, please see our corporate privacy notice.