Residents permits are now E-Permits. You will not receive a paper copy of your permit in the post.

You can follow the progress of your application by logging into your online parking account, once logged in you will be able to:

  • Check if your vouchers have been approved / posted
  • Check the status of your permit applications

Paper permits / vouchers will usually be received within 10-14 days. Visitors / traders vouchers will be sent using signed for delivery via Royal Mail. If no one is available to sign for delivery, a card will be left and the vouchers / permits will be returned and held by your local Royal Mail depot for two weeks.

If your order is showing as 'order complete' and you have not received your vouchers within 10-14 working days, please contact Royal Mail directly regarding your delivery.

If you have not received your permit and have not been able to resolve your query with Royal Mail, please contact us using this form.