If you are homeless advice is available from our Housing Options and Advice Service.

Brixton Customer Centre
Lambeth Civic Centre
6 Brixton Hill
London SW2 1EG
Telephone: 020 7926 4200

Opening times: 9am to 5pm, Monday to Friday

Closed weekends,evenings,bank holidays

Speak to a customer service advisor at Brixton Customer Service Centre.

If you are threatened with homelessness or about to become homeless, don’t delay in contacting us. We will do everything we can to prevent you becoming homeless in the first place or help you find housing which meets your needs.

Sections in this guide (click title to view)

1. Application for homelessness

You will need to book an appointment to see one of our housing advice and options officers to discuss what might be done to prevent you becoming homeless. They can outline the range of alternative housing options available.

If you decide that the alternative options we offer are not for you, and we find that your homelessness is not preventable, you may make a homelessness application.

A referral will be made for you to be interviewed by a homeless assessment officer who will carry out a full assessment of your situation.

2. Emergency and temporary housing

Emergency housing may be offered whilst your homelessness application is being looked at. This enables us to assess whether you are:

  • homeless
  • eligible for assistance
  • in priority need
  • not intentionally homeless
  • have a local connection with the Lambeth area.

The amount of help you are entitled to will depend on the outcome of our enquiries and how many of the above criteria you meet.

You may be provided with short stay accommodation until we make certain enquiries and let you know what we can do for you. You should be prepared to move at short notice

Emergency and temporary accommodation can range from the use of bed and breakfast hotels, to council owned hostels, accommodation managed by private agents and housing associations. We also make referrals to supported temporary accommodation for people with special needs.

In most instances we will try to find you emergency housing within the borough to match your family needs. However we may need to place you in emergency housing in another part of London or possibly other parts of the country.

3. Help for vulnerable adults

Rough sleepers and single homeless people with complex needs can apply for the Vulnerable Adults Pathway, which offers different types of supported accomodation.

To apply, you must:

  • have a local connection to Lambeth
  • be sleeping rough, homeless or at risk of becoming homeless
  • need support with housing
  • qualify for benefits
  • be over 21 years old

To apply you will need to ask the agency supporting you to complete a Universal Assessment and Referral Form (UARF). The agency supporting you can request a copy of the UARF from infosnap@lambeth.gov.uk.

If you are not supported by an agency, you will need go to the Brixton Customer Centre and speak to the Housing Options and Advice Service.