If you think your day-to-day or major works service charge bill is wrong, you can tell us what you think is wrong and ask us to check your charges.

Do it online

What you need to know...

Before you contact us, you may want to speak to the:

You can also read our guide on asking about your service charges

Drop-in service

We also offer a drop-in service for homeowners at Olive Morris House.

You can visit us Monday to Friday, between 9am and 5pm and customers do not need an appointment to be seen.

You'll be able to speak to officers from the Home Ownership Customer Services and Collections teams. The Collections Team will be available to give advice about service charges, invoices and ways to pay. Our Customer Service officers will be able assist you with a broad range of home ownership enquires.