The Home Improvement Agency (HIA) can advise and help vulnerable residents with repairs, improvements and adaptations to their home.

Who is it for

Depending on the actual works required, any owner-occupier, private or housing association tenant living in Lambeth can access our service.

Typically most of our work is requested by the Occupational Therapist service to support clients who are having difficulty getting around their home due to a physical disability or sensory impairment.

How we can help

Once we've received your referral, we will visit you at home to discuss your needs and we may offer advice and guidance in the following areas:

  • help you apply for grants
  • conduct technical surveys
  • arrange for estimates or specifications
  • help find suitable builders to carry out the work
  • supervise the work through to satisfactory completion
  • refer you to other agencies to access welfare benefits, concessions or services
  • set out housing options if you want to consider moving to more suitable accommodation.

Cost

Our advisory service is free and confidential.

If you decide to carry out work with the support of our agency surveyors, we will usually charge a fee which will vary according to the complexity and cost of the work.

If you qualify for a grant the fee may be included in the grant.

Contact us

You can contact the Home Improvement Agency on 020 7926 4444 or email hiacaseofficers@lambeth.gov.uk.