The current mylambeth service will be replaced with new services by the end of September.

You will need to re-register to continue using mylambeth to manage your council services

The sections in this guide tell you how this change will affect how you manage your services.

Sections in this guide (click title to view)

1. Managing your Council Tax

The way you login to the mylambeth Council Tax service is changing. This means you’ll need to re-register to continue managing your Council Tax account online.

We’ll update this page and other relevant pages on this website when the new service is available. You don’t need to do anything until then and can continue managing your account as you currently do.

When the new Council Tax service is available, you’ll need the following information to re-register:

  1. Email address
  2. Council Tax reference
  3. Last name
  4. Postcode

You’ll also need any one of the following:

  • The email address you use for e-billing.
  • The amount of the last Council Tax payment you made.
  • The day of the month your Council Tax payment is due.

Once you have re-registered and connected to your Council Tax account, all your information will be available immediately.

Contact us if you have questions about the changes to mylambeth.

2. Managing your Housing Benefit

When the current mylambeth is shut down at the end of September, past historic letters won’t be transferred to the new service.

If you’d like to keep a record of these documents, you’ll need to download them before the end of September. Please read our guide on how to download your Housing Benefit documents.

A new mylambeth Housing Benefit service will allow you to manage your account in one place. You’ll need to re-register to use this service.

The new mylambeth service will give you the same access to your personal Housing Benefit information but it will work well on mobiles and tablets as well as computers with larger screens.

You will be able to:

  • track the status of your claim
  • view your entitlement if you qualify for benefits
  • report a change in circumstances
  • get answers to frequently asked questions

Find out more about the new mylambeth Housing Benefit service

3. Guidance for landlords

When the current mylambeth is shut down at the end of September, historic notifications and schedules won’t be transferred to the new service.

If you’d like to keep a record of these documents, you’ll need to download them before the end of September. Please read our guide on how to download your documents.

A new landlords service will be available on the new mylambeth in the coming weeks.

We’ll update this page and other relevant pages on our website when the new service is available. Users of the current mylambeth landlords service will also receive an email with more information on what you need to do.

Contact us if you have questions about the changes to mylambeth.

4. Managing your business rates

In preparation for the changes to the mylambeth business rates service your account information will not be available for three hours between 8am and 11am on Wednesday 18 September

The way you login to the mylambeth business rates service is changing. This means you’ll need to re-register to continue managing your business rates account online.

We’ll update this page and other relevant pages on our website when the new service is available.

When the new business rates service is available, you’ll need the following information to re-register:

  1. Email address
  2. Business rates reference
  3. Last name
  4. Postcode

You’ll also need any one of the following:

  • The email address you use for e-billing.
  • The amount of the last payment you made.
  • The day of the month your payment is due.

Once you have re-registered and connected to your business rates account, all your information will be available immediately.

Contact us if you have questions about the changes to mylambeth.