The Public Protection Team responds to noise issues that have an adverse impact on local communities

You can telephone Public Protection 020 7926 5000 during the following hours

  • Monday to Friday 9am - 5pm
  • Thursday 8pm - 4am
  • Friday and Saturday 9pm - 5am

This is a responsive service

The Do it online web form below will not access the responsive service

Do it online

Call Public Protection on 020 7926 5000 during office hours

Who can use this service

When you make a request to our responsive service, the Principal Officer on duty will conduct a review of your complaint and respond to you via telephone within half an hour. The review will involve conducting background checks on our systems which will assist in making a decision as to what level of response is required. The Council operates a responsive service during the following hours:

  • Monday to Friday 9am - 5pm
  • Thursday 8pm - 4am
  • Friday and Saturday 9pm - 5am

Construction noise and DIY works can take place: Monday to Friday, 8am to 6pm. Saturday 8am to 1pm

What you need to know...

If officers attend your home, they will usually have to conduct an assessment from within a habitable room. Habitable rooms include living areas and bedrooms. If officers are unable to conduct an assessment as described above, it is unlikely that any action can be taken.

We treat all complaints in confidence, but there may be occasions when we will be required to release information to third parties. If we ever need to do this, we will let you know and give you the opportunity to decline.

We will never disclose your personal information to perpetrators or a third party without your consent, however it is certainly possible that the person causing the alleged nuisance might guess where the report has come from. In these circumstances you should advise us of any concerns you may have around the risk to you and any other person associated to you. This will help us work with you to mitigate any risk factors.

You should be aware before making a complaint that, although our procedures are generally effective, it can occasionally aggravate the situation. We will work with you to try and mitigate any risk factors.

For information on taking your own legal action call 020 7926 5000