During the coronavirus pandemic we have changed how we respond to noise reports. To keep the public and public protection officers safe, we only make noise inspections if we have assessed that it is safe for us to do so.
How we respond to noise complaints
We work in partnership with the police to manage serious noise issues. We will respond to other complaints using alternative measures, such as contacting the reported source of the noise. In most cases we will make a noise assessment from outside the property where the noise has been reported to be coming from.
Unlicensed music events can also be reported by contacting this service.
Monday to Friday, 9am to 5pm
Thursday, Friday and Saturday, 6pm to 2am
How to report noise
The best way to report noise is online. You will not have to wait for someone to answer your call and you can give us more information than you can on a telephone call.
Make sure you leave your telephone number and email address. If you make your report during our operating hours, we will normally respond within 30 minutes.
If you report a noise problem that is no longer happening, or if you report it outside of our operating hours, we will record your complaint. We will use these reports when investigating repeated complaints.
Do it online
What you need to know...
Call us to report noise
Telephone: 020 7926 5000
Noise we can investigate
- loud music or parties
- alarms from buildings or cars
- commercial buildings, such as pubs, clubs and factories
- barking dogs
- home improvement and DIY
Construction and building noise
- Monday to Friday, 8am to 6pm
- Saturday, 8am to 1pm
It is not allowed on Sunday or bank holidays.
You can report noise from construction or building work if it happens during a time when it is not allowed. We will not investigate if the noise reported happened when construction and building work is allowed.
Fireworks are allowed:
- 7am to 11pm on any day
- 7am to midnight on 5 November, Bonfire Night
- 7am to 1am following the first day of Chinese New Year
- 7am to 1am on the day following Diwali
- 7am to 1am on the day following 31 December, New Year’s Eve
If firework noise from a home happens outside of these allowed times, you can report it as nuisance noise.
What happens after you report noise
If our assessment finds that there is a noise nuisance, we will try to have the noise restricted or stopped immediately, which may include serving a legal notice. If further noise nuisance happens and is witnessed again by our officers, we may then take further legal action.
We may ask you to keep and complete diary sheets, to note the dates and details of noise incidents that are causing you a nuisance. This evidence can show how bad the problem is, if any legal action is taken.
For ongoing and serious problems, we may seek a warrant of entry to confiscate the noise making equipment, or a closure order which prevents tenants having visitors in a home, or force a noisy premises to close.
We treat all complaints in confidence, but there may be times when we must release information to third parties. If we need to do this, we will ask you, in case you want to stop this happening.
We never disclose your personal information to whoever your complaint is about or to anyone else without your consent. However it is possible that the person causing the alleged nuisance might guess where the report has come from.