Depending on where the pothole is placed, you will have to call us, or Transport for London (TfL). Call us for issues on roads with yellow markings.

Do it by phone

020 7926 9000 Environmental Services and Highways

Transport for London (TfL) manage red routes and roads with red lines in Lambeth.
Call 0845 305 1234.

What you need to know...

You need to tell us, or TfL, the exact location of the pothole or street defect. Please be as specific as possible.

Next Steps

After an engineer has inspected a dangerous defect and made an assessment of it, we will respond by carrying out a repair or by marking the street ready for a contractor to attend to. If the defect is considered an emergency it will be guarded or signage will be put in place until a repair can be made. Our response times are as follows:

  • within two hours if the engineer considers it to be an emergency, for example, if a manhole cover is missing
  • within 24 hours if the engineer considers the problem to be urgent, for example, a lamp post that is leaning over, but is not in danger of collapse
  • within three days if the engineer considers the problem to be a priority, for example, a deep pothole.

Any damage that is not in the above categories is responded to within 28 working days.

If you report a dangerous defect to us we will give you a timescale for our response.