You can make enquiries about benefits, Council Tax, rents and repairs, housing, school admission documents and parking permits at this centre. You can also use the self-service terminals to access general service information, pay bills and report faults.

Coronavirus (COVID-19) update: The Lambeth Customer Centre based at the Civic Centre will be closed to the public from March 24 2020 until further notice. This is because council staff are working from home as part of the national response to control the coronavirus outbreak in the UK.

You can still access our service by sending your enquiry to: Please include the following in the email:

  • Full name and address
  • Contact number
  • Details about your enquiry
  • Relevant reference numbers for example Council Tax number, housing benefit reference number or National Insurance number

In the subject line of your email, please state the service area that needs to deal with your enquiry:

  • Housing Benefit
  • Parking Services¬†
  • Council Tax

For School Admissions, please send information directly to

Alternatively you can call us on 020 7926 1000 but we are experiencing high call volumes so please try where possible to use another method.

Appointment only services

The following services are appointment only:

  • Parking permits
  • Benefits
  • Council Tax
  • Document submission
  • School admissions
  • Tenancy enquiries - Brixton and Clapham areas only
  • Home ownership services

British Sign Language service

SignLive UK logo SignLive UK, the online British Sign Language service, is now available in our Customer Centre to support our residents who are deaf or hard of hearing.

Staff at our customer centre will be able to access SignLive using a laptop, tablet or smartphone. We can login in to SignLive for you, where you will be able to use a webcam to speak to the BSL interpreter. Please speak to a member of our reception or security staff when you arrive.

Civic Centre
6 Brixton Hill

Opening times

Day Opening times
Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday Closed
Sundays Closed

The Brixton Customer Centre is closed on bank holidays.

Facilities and services

FacilityFacility notes

For use by building users only

Baby changing facilities
Payment kiosks

Access for people with disabilities

FacilityFacility notes
Wheelchair access or limited mobilityVisitors can use the entrance on Buckner Road, SW2 5BY to be dropped off - there are limited blue badge parking places on this road.