How long will it take to activate my registration?
If you pay over the phone or online your registration will be activated immediately. If you pay by cheque your account will be activated from the date we receive your cheque.
When will I receive my bags?
If you have ordered bags you will receive them within seven working days of your request being raised. If you pay over the phone or online the request will be raised as soon as payment has gone through. If you pay by cheque your request will be raised as soon as we receive your cheque.
How often will my bags be collected?
Your bags will be collected once a week. The collection will be the same day of the week as your other waste collections.
When is my collection day?
Your garden waste collection will be on the same day of the week as your other collections.
When can I put my bags out for collection?
Your bags should be placed on the pavement no earlier than 8pm the night before your collection and no later than 6am on the morning of your collection.
What can I put in my garden waste bag?
The garden waste collection service can accept the following items:
- grass cuttings
- leaves and twigs
- weeds, shrubs, plants and flowers
- hedge trimmings
- branches up to 10cm diameter (larger branches will damage collection vehicles)
- pet bedding (from plant-eating animals only, e.g. rabbits and guinea pigs)
What you can't put in the bag
Please do not put these items into your garden waste bag:
- soil, rubble or large branches over 10cm diameter
- any kitchen or household food waste
- flower pots, plant trays, plastic and polystyrene
- general rubbish and other recycling
- cat and dog waste
If your garden waste is contaminated with items that you cannot put in your reusable bags it will not be collected until the items are removed.
Who can use my garden waste subscription?
Your garden waste subscription is only valid at your address and cannot be transferred between households. However, if you move to another address within Lambeth you can transfer your subscription to that address. There is no refund if you move out of the borough.
Can I get a refund if I stop using the service?
No, we do not provide refunds if you stop using the service or move out of Lambeth.
Can I transfer my garden waste subscription if I move within Lambeth?
Yes, if you do move within Lambeth we can transfer your subscription to a new address. Please call us on 020 7926 9000 between 9am and 5pm or email email@example.com to let us know where you are moving to and when. We can then arrange for your green waste to be collected from your new property. This might mean that your collection day will change in line with your other collections.
How to prepare your garden waste bag
Once your are registered,garden waste bags are collected from the pavement outside the boundary of your property. Your bags will need to be put out no later than 6am on your collection day. Make sure that they do not obstruct the pavement and are not put out before 8pm on the night before your collection.
Your collection day is dependent on the collection round assigned to your address. If you would like to check the day of week on which all of your waste is collected, please visit our find your collection day page or call 020 7926 9000.
Can I still put garden waste into my black wheeled bin?
Garden waste cannot be put into your wheeled bin or collected with your recycling. It is banned and wheeled bins containing garden waste are likely to be left unemptied.
How much garden waste can be put in my sacks?
You can completely fill your sack so long as it can be reasonably lifted.
I can't physically move a full sack. what do I do?
Sacks should be a reasonable weight for the collection crews to remove, so it is important that your sack can be reasonably lifted. If the sack is of a reasonable weight but you are unable to lift it, please ask a neighbour or friend to help you. Alternatively, half fill the sack, place it out on the pavement and finish filling it up.
Can I put bonfire ash in my garden waste sack?
We do not accept bonfire ash as part of the garden waste collection service as this may cause contamination (depending on what was burned) and prevent compost being made from it.
Can I put windfall fruit in my garden waste sack?
Yes, However, please be aware that large amounts of windfall fruit could weigh too much and prevent the collectors from safely emptying the sack.
Placing biodegradable sacks out for collection
You can use as many biodegradable sacks as you need. Sacks should be put out on your usual collection day. The sacks do disintegrate quickly when wet, so please store them in a dry place and do not leave outside for a long time with garden waste in them.
We will only accept biodegradable sacks supplied by us as they have to be of a certain grade to be accepted at the facility where our green waste is composted.
Is my subscription valid for one year from the date I register for the service?
Will the service run all year?
The service runs all year from Monday to Friday. This includes all bank holidays except 25 December and 1 January.
How do I cancel my subscription and do I get a refund?
You can stop using the service at any time by contacting the Lambeth Service Centre on 020 7926 9000. We do not offer any refunds if you stop using the service.
I live in a flat and have a garden. Can I join the garden waste service?
You can join the service if we are collecting food waste from your property.
My garden waste hasn't been collected, what should I do?
Please check that your sack doesn't contain any items that we do not accept in the garden waste collection such as large branches or soil. If there is anything we cannot collect in your sack, please remove it and we will be able to collect your garden waste on your next collection day.
If you have put your garden waste out for collection at the right time and there are no items we cannot collect in it, contact the Lambeth service Centre on 020 7926 9000 to report a missed collection.
What happens to my garden waste after it is collected?
Garden waste is taken to a large composting facility a few miles outside of London. After three months it will have been transformed into nutrient rich compost which is sold to farmers and horticulturists as a soil improver.