If you have received a letter about excess waste at your property, you may find the following information useful.

Sections in this guide (click title to view)

1. What is excess waste?

Excess waste is any rubbish that is put out for collection but is not contained inside your wheeled bin. This includes sacks of rubbish and large items placed next to your bin.

2. Why do you not collect excess waste?

We need to reduce the amount we throw away and to recycle more. 70% of your waste can now be recycled using the recycling and food waste collection services, if applicable. There is no limit to the amount of recycling or food waste you can present each week.

General recycling can be flattened, folded or stacked to increase the space in your bins or bags and prevent other waste from being put on the floor. Please tie or tape larger pieces of cardboard together before putting it next to the recycling bins or bags.

Recycling saves money that can be spent on other services. It costs £27 per tonne to process recycling compared to £147.50 for rubbish. It's also better for the environment to recycle as much as we can, as it conserves natural resources.

3. I can’t fit all of my waste into my bin

If you are using the recycling and food waste collection services, you should be able to fit your general rubbish inside your bin.

Bigger bins are available for large households or those with medical requirements. To apply for a bigger bin please complete an application form.

4. What to do if you have received a letter

If the waste belongs to you please remove it from the pavement as soon as possible. You can dispose of additional waste at Smuggler's Way Household Waste and Recycling Centre free of charge, or you can request a bulky waste collection for a small fee.

If the waste does not belong to you or you want to contact us about the letter, please call us on 020 7926 9000.

5. How do I order recycling containers?