This website is run by Lambeth Council. We have made every effort to make this site accessible and easy to use for everyone, no matter what browser you choose to use, and whether or not you have any disabilities.

You should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use the site in plain text format (without styling)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

We aim to make this site easy to understand. If you have difficulty understanding any of the content, please contact us at webteam@lambeth.gov.uk.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some of our online forms can’t be fully navigated using just a keyboard
  • some of our online forms can’t be read by a screen reader
  • you cannot skip to the main content

Navigating the site without using a mouse

You can move between links using the 'Tab' key on the keyboard. To tab through the links in the opposite direction, key 'Shift+Tab'. Once a link is highlighted, key 'Enter' to follow the link.

Resizable text

We haven’t fixed the size of the text on the website so you can alter the font size on the screen to make it easier to read.

There are a number of ways to change the text size in your browser, the easiest way is to follow these steps:

Chrome

  • hold down the ctrl key and press the + / – key

Safari

  • press Apple and the + / – key. To return the text to its original size, press Apple + 0

Firefox

  • select the ‘View’ menu
  • select Zoom
  • click on Zoom text only and then hold down the ctrl key and press the + key

It is also possible to increase or decrease the size of the text by holding down the ctrl key whilst using the scroll wheel on the mouse.

Internet Explorer

  • select the ‘View’ menu
  • select the ‘Text Size’ option from the menu
  • click on the text size you want to view

Microsoft Edge

  • select ‘settings’ from the menu
  • under ‘reading view font size’ select the font size you want

Colour scheme

You can set your web browser to ignore the colours that we have used on this website. You can ask your browser to use your own preferred colour scheme when viewing this site.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email webteam@lambeth.gov.uk.

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email webteam@lambeth.gov.uk or call 020 7926 1000.

It would be helpful if your e-mail contained the following:

  • The URL(s)(web address) of the page(s) that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
  • The nature of your disability, if any.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

If you would like information published by Lambeth Council in large print, Braille, audio tape, in pictures and symbols, or in a community language please call 020 7926 1000.

Technical information about this website’s accessibility

Lambeth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • You can’t skip to main content using a keyboard
  • You can’t continue to the next page of a form or submit a form using a keyboard
  • The site loses focus when tabbing in a form with an embedded Google Maps location
  • Headings aren’t in logical order in every form

We are aware of these accessibility issues and are working to fix them. We will fix these issues before the start of 2020.

How we tested this website

This website was last tested on 20 September 2019. The Lambeth web team carried out the testing, with the help of accessibility testing software Sitemorse.

As the website is relatively small, we tested all pages.

What we’re doing to improve accessibility (optional)

We are using reports from accessibility software Sitemorse and following WCAG guidelines to work towards being fully compliant with WCAG 2.1 AA success criteria.