How to stay connected

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7 tips to stay connected

1. Use landlines or wifi for calls

More calls on mobiles means worse connection. Use wifi calling. Use WhatsApp, Messenger, FaceTime, Skype, or other wifi calling apps.

2. Protect routers

Keep broadband routers away from interference. Cordless phones, baby monitors, dimmer switches, Bluetooth speakers, TVs and monitors all affect wifi if they’re too close.

Microwaves spoil video calls, HD streaming and web surfing

Keep the router on a table or shelf not on the floor.


3. Less means more

Less phones, laptops, PlayStation, X-Boxes connected at the same time, means more speed and quality.

Switch off wifi connections when not needed.

Turn video off on calls if you don't want to see or be seen!

Share connection slots out if there are a few of you connecting.

Downloading video instead of streaming.

4. Wired not wireless

Use cables to connect PCs and laptops instead of wifi. You can get long network cables for £3.

5. Direct not extended

Plug routers directly into telephone sockets, not extension leads.

If you use extensions, keep them tidy. Tangles and coils cut speeds.

Plug micro filters into every phone socket.


6. Check your speed

Run speed tests on Ofcom’s mobile and broadband checker or download the app for Android or download the app for Apple. Keep checking. See what works best.

7. Get advice

Still got problems? Try contacting the broadband provider. Use the website for FAQs. You could call, but they’re very busy.

If you get BT broadband, watch this video.

The council is looking for ways to get more public wifi available where it’s most needed. Keep checking back to find out what’s happening.